1. What is the deadline for turning in vacation requests, according to the following excerpt?

All employees who plan on using vacation time between December 20 and January 4: please submit your requests ASAP. Because many of you want to use PTO during this window, we need to plan ahead, so please be sure to turn in requests by December 3. Any requests received after this may not be honored.

2. Use the excerpt below to answer the following question:

Refer to the project schedule below to track your progress. Note that any internal revisions will add at least one day to the schedule and any client revisions will add at least two days.
	Setup	2 days (complete Tuesday, January 24)
	Phase 1	5 days (complete Tuesday, January 31)
	Phase 2	5 days (complete Tuesday, February 7)
	Phase 3	4 days (complete Monday, February 13)
	Closeout	1 day (complete Tuesday, February 14)

Kierstin received an email from the client, requesting a revision to Phase 2 that will add 1 day of production work and ½ day of QA/QC. What is the new final completion date

3. Use the excerpt below to answer the following question:

On February 23, our shareholders will vote concerning the proposed merger. There is no current plan for downsizing or terminating any positions as the two companies join. Locations of various positions are yet to be determined. Many of you have elected to receive company stock in place of bonuses in the past and may be wondering how you will be affected. If the merger is approved and consummated, each existing Common Share will be converted into the right to receive $187.00 net cash per share, should you desire to cash out your shares.

Can employees expect to remain at the current office

4. Based on the excerpt below, deduce the meaning of 'ABCpack.'

When you are assigned a workstation on your first day, log in to the computer using the username and passcode found on page 1 of your ABCpack. You will also need to set up your email account; please see the instructions on page 4 of your ABCpack.

5. Use the excerpt below to answer the following question:

When filling out your timesheet, be sure to allocate your time to the correct project, with an appropriate description of your activities. Click on the drop-down menu under 'Project' and then select the project you worked on (projects are sorted by number). If you worked on multiple projects in a day, you may have several entries. If you were working on a task that spans more than one project, select '908_Multi-Project' and record the applicable project numbers in your work description. Accounting will then allocate the hours as needed for billing. If your work was not related to any particular projects, select '912_Internal/Miscellaneous' and write a thorough description. We seek to keep a minimum of 90% of time on paid projects, so if you have a question about whether your work is project-related, please check with your supervisor.

During the morning as Miguel was working on the King Parking Garage project, his supervisor asked him to troubleshoot a fellow employee's computer. Miguel worked on it for 30 minutes and was able to fix it. How should he adjust his time sheet

6. Use the excerpt below to answer the following question:

As the holiday season approaches, we would like to remind you of our Supplier Code of Conduct. Our employees who are involved in procurement decisions may not accept any gifts, with the exception of very low value promotional items. As in any business relationship, our suppliers must ensure that the offering or receipt of any gift or business courtesy does not violate the rules and standards of the recipient's organization. We look forward to continuing a long and mutually beneficial business relationship and appreciate your cooperation on this.

Kelli's client asks to take her to an expensive restaurant as thanks for her help with a project. The client assures her that this will not break the rule since it is not a tangible gift that she can redeem for real value. Is this reasonable

7. Use the excerpt below to answer the following question:

Refer to the project schedule below to track your progress. Note that any internal revisions will add at least one day to the schedule and any client revisions will add at least two days.
	Setup	2 days (complete Tuesday, January 24)
	Phase 1	5 days (complete Tuesday, January 31)
	Phase 2	5 days (complete Tuesday, February 7)
	Phase 3	4 days (complete Monday, February 13)
	Closeout	1 day (complete Tuesday, February 14)

Kierstin's team discovered that part of Phase 3 would take an extra four hours to complete. What day will they complete Phase 3

8. Identify what 'casual business wear' means in the following context:

We need to continue to present a professional image toward clients and the public. It is important that employees use their best judgment in dressing appropriately. Employees who prefer to dress more formally should feel free to do so. Casual business wear encompasses many looks but it really means casual clothing that is appropriate for a professional office environment. It is clothing that allows you to be comfortable at work yet always look neat and professional. We ask that you consider each day's activities when determining what to wear (i.e., will you be meeting with a client in our office or at their office site; will you be attending a business luncheon, etc.).

9. Use the company announcement below to answer the following question:

Mark your calendars for December 12! Our annual Christmas party will be held at 6:30pm at The Homesteader. Please bring a small gift ($10 or less) for the gift exchange. RSVP to Elaine by December 3 and let her know if you'll be bringing a significant other. Festive dress is encouraged but not required. Come relax and enjoy some downtime with the team!

What two things might an employee bring to the Christmas party

10. Use the team email below to answer the following question:

Thanks to all for being on the call today. Per the client's request, please work on the revisions to Phase 1 of the project. We plan to meet again next Wednesday so please finalize your segment by Tuesday. If you have any questions, please contact your supervisor. Thank you for your hard work.

Identify the main idea.

11. Use the excerpt below to answer the following question:

As the holiday season approaches, we would like to remind you of our Supplier Code of Conduct. Our employees who are involved in procurement decisions may not accept any gifts, with the exception of very low value promotional items. As in any business relationship, our suppliers must ensure that the offering or receipt of any gift or business courtesy does not violate the rules and standards of the recipient's organization. We look forward to continuing a long and mutually beneficial business relationship and appreciate your cooperation on this.

Kelli works in accounts receivable and a client gave her a $50 gift card to her favorite restaurant as a Christmas gift. Can she accept it

12. Use the excerpt below to answer the following question:

Refer to the project schedule below to track your progress. Note that any internal revisions will add at least one day to the schedule and any client revisions will add at least two days.
	Setup	2 days (complete Tuesday, January 24)
	Phase 1	5 days (complete Tuesday, January 31)
	Phase 2	5 days (complete Tuesday, February 7)
	Phase 3	4 days (complete Monday, February 13)
	Closeout	1 day (complete Tuesday, February 14)

Kierstin ordered the software for the project on January 20, but the shipment was delayed and did not arrive until January 25. The team began setup on the following day. How many days of work will they need to make up to stay on schedule

13. Use the excerpt below to answer the following question:

We are testing a number of potential methods of website optimization, including customizing pop-ups and improving site navigation. Our goal is to increase our client base by 10% through this, so we will be holding weekly progress meetings to discuss findings. Your team will be implementing A/B testing. Please submit your two proposed website versions by Friday. Then you will upload both and track the responses to each in several areas: number of hits, length of visit, and successful client gain. This will be a two-week trial period to find the best fit.

What is website optimization

14. Use the excerpt below to answer the following question:

We are testing a number of potential methods of website optimization, including customizing pop-ups and improving site navigation. Our goal is to increase our client base by 10% through this, so we will be holding weekly progress meetings to discuss findings. Your team will be implementing A/B testing. Please submit your two proposed website versions by Friday. Then you will upload both and track the responses to each in several areas: number of hits, length of visit, and successful client gain. This will be a two-week trial period to find the best fit.

What is A/B testing

15. Use the excerpt below to answer the following question:

When filling out your timesheet, be sure to allocate your time to the correct project, with an appropriate description of your activities. Click on the drop-down menu under 'Project' and then select the project you worked on (projects are sorted by number). If you worked on multiple projects in a day, you may have several entries. If you were working on a task that spans more than one project, select '908_Multi-Project' and record the applicable project numbers in your work description. Accounting will then allocate the hours as needed for billing. If your work was not related to any particular projects, select '912_Internal/Miscellaneous' and write a thorough description. We seek to keep a minimum of 90% of time on paid projects, so if you have a question about whether your work is project-related, please check with your supervisor.

Miguel was told to divide his day between two projects and bill time to both. He spent the first 3 hours of the day on the King Parking Garage project (project number 027-8). Then he spent 2.5 hours working on the Lantana Bridge project (project number 192-6). The final 2.5 hours of the day were spent running software updates that would be used primarily for Project 027-8 but also for a small part of Project 192-6. How should he bill his time for the day

16. Use the company announcement below to answer the following question:

Mark your calendars for December 12! Our annual Christmas party will be held at 6:30pm at The Homesteader. Please bring a small gift ($10 or less) for the gift exchange. RSVP to Elaine by December 3 and let her know if you'll be bringing a significant other. Festive dress is encouraged but not required. Come relax and enjoy some downtime with the team!

When and where is the party

17. Use the excerpt below to answer the following question:

When filling out your timesheet, be sure to allocate your time to the correct project, with an appropriate description of your activities. Click on the drop-down menu under 'Project' and then select the project you worked on (projects are sorted by number). If you worked on multiple projects in a day, you may have several entries. If you were working on a task that spans more than one project, select '908_Multi-Project' and record the applicable project numbers in your work description. Accounting will then allocate the hours as needed for billing. If your work was not related to any particular projects, select '912_Internal/Miscellaneous' and write a thorough description. We seek to keep a minimum of 90% of time on paid projects, so if you have a question about whether your work is project-related, please check with your supervisor.

How much time should the average employee spend on paid projects from clients

18. Use the excerpt below to answer the following question:

Attention all employees: the office will be open all week (December 19–23, 8:00–5:00). However, due to the forecast for heavy snow toward the end of the week, plans may change. So keep an eye on your email: if the weather makes driving prohibitive, work may be cancelled and we will use the extra holiday time for the year. You will receive an ABCalert no later than 6:30am if work is cancelled. If the office is open but you feel unsafe driving, you may use vacation time for however much of the day you miss. To date we have two unused variable holidays, and as you know, any unassigned holiday time at the end of the year will be paid out as a bonus.

What is a variable holiday

19. Based on the excerpt below, infer the meaning of 'brown bag class.'

This Thursday, May 7, we will be having a brown bag class at 12:00pm. The subject this month is marketing. Please bring your lunch and notebook and meet in the conference room. Drinks and desserts will be provided.

20. Use the excerpt below to answer the following question:

When you receive a client email, respond within two hours, if at all possible, to confirm that you have received the email and will be responding fully as soon as possible. Of course, if the client is asking a simple question, you can answer in full immediately. Always CC your supervisor and archive all emails in the appropriate project folder. If a client is sending files, open each one and save in the appropriate folder on the M-drive with our naming convention and the proper project number. NOTE FOR THIS WEEK: the library project is on a very tight schedule and is our top priority. If necessary, we will push back deadlines on other projects, though we will continue to progress as much as possible on them.

As a follow-up to a project, Lindsay receives a client email that does not contain any pertinent project information but instead is just a note touching base and inquiring about her family. Should she archive it with the other emails

21. Based on the excerpt below, what is the meaning of 'quickcode'?

Remember to enter your 4-digit quickcode every morning when you arrive at the office. This number is unique to you. Since we don't use a traditional timeclock system, this will verify your time records.

22. Elena has just been hired and received the memo below. What should she do?

November 1–30 is open enrollment for insurance. If you have not previously enrolled, or if you wish to make any changes to your policy, please speak to HR by November 28 so that we can make any necessary adjustments. If you do not wish to make any changes, no action is necessary.

23. Use the team email below to answer the following question:

Thanks to all for being on the call today. Per the client's request, please work on the revisions to Phase 1 of the project. We plan to meet again next Wednesday so please finalize your segment by Tuesday. If you have any questions, please contact your supervisor. Thank you for your hard work.

From the excerpt below, why does each segment of the project need to be finalized by Tuesday

24. Use the excerpt below to answer the following question:

When filling out your timesheet, be sure to allocate your time to the correct project, with an appropriate description of your activities. Click on the drop-down menu under 'Project' and then select the project you worked on (projects are sorted by number). If you worked on multiple projects in a day, you may have several entries. If you were working on a task that spans more than one project, select '908_Multi-Project' and record the applicable project numbers in your work description. Accounting will then allocate the hours as needed for billing. If your work was not related to any particular projects, select '912_Internal/Miscellaneous' and write a thorough description. We seek to keep a minimum of 90% of time on paid projects, so if you have a question about whether your work is project-related, please check with your supervisor.

If Katrina's afternoon was spent in a company meeting that addressed three different projects, where should she bill her time

25. Identify the main idea from the following excerpt:

As stated in our Supplier Code of Conduct, our employees who are involved in procurement decisions may not accept any business courtesies, with the exception of very low value promotional items. In any business relationship, our suppliers must ensure that the offering or receipt of any gift or business courtesy is permitted by law and regulation; does not violate the rules and standards of the recipient's organization; is consistent with reasonable marketplace customs; and will not adversely impact the reputation of this company.