When should an employee invite the client to ask questions

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Read the following excerpt from a memo to the production team to answer the following questions:

When writing an email to a client, first introduce yourself (name, position, and company). Second, explain what project you are working on. Next give the reason you are writing(such as asking a question about the project, giving a progress report, or explaining a change in scope). The next step is to assure the client that his/her project is a priority and is receiving careful attention. Finally, close by letting the client know to contact you with any questions.


When should an employee invite the client to ask questions