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911 Certification Prep
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911 Certification Prep
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25 Questions

1. Which of the following is NOT an appropriate response to a person reporting verbal threats?

2. Which of the following may be a result of selecting an improper call type in a typical CAD system?

3. Which of the following best describes something about Phase I Wireless Act?

4. The communications center receives a report of a construction worker who has become trapped in a ditch while installing a natural gas pipe. Which of the following actions should be taken FIRST?

5. During a 9-1-1 hang up call, if the line is busy and an operator interrupt is not possible, which of the following is NOT an appropriate action by the call taker?

6. Which of the following is characteristic of the use of 10 codes in emergency communications?

7. Which of the following is considered true by advocates of domestic violence?

8. Which of the following is characteristic of the use of 10 codes in emergency communications?

9. Which of the following is most characteristic of a wireless phone call to 9-1-1?

10. If a women calls to report her husband has stated he is coming over to kill her, which of the following must be done?

11. Which of the following is the most appropriate call type for a suspect who has snatched a woman's purse and fled?

12. Which of the following is NOT an appropriate response to a person reporting verbal threats?

13. While on the line with a couple engaged in a domestic dispute, a call taker hears one member accuse the other of child abuse. Which of the following is characteristic of the information?

14. Domestic violence laws often require police to

15. Upon answering an E911 call, a caller is yelling, screaming, and cursing at the call taker. The call taker tries to calm the caller down, but nothing is working. The address and phone number are displayed on the call taker's CAD screen, but the caller cannot verify the actual address or the problem. Which of the following actions should be taken by the call taker?

16. If a 9-1-1 call is received and the caller hangs up without communicating, which of the following may NOT need to be done immediately?

17. In the event a caller appears to be abusing 9-1-1 with continuous hang ups, inappropriate language, or false calls, which of the following is NOT appropriate?

18. Which of the following best describes a secondary PSAP?

19. Which of the following is the most appropriate call type for a suspect who has snatched a woman's purse and fled?

20. Which of the following best determines the 'priority' of a call?

21. Which of the following is NOT an appropriate response to a person reporting verbal threats?

22. While on the line with a couple engaged in a domestic dispute, a call taker hears one member accuse the other of child abuse. Which of the following is characteristic of the information?

23. In the event a 9-1-1 hang up call back is busy, which of the following is NOT an appropriate initial action by the call taker?

24. Which of the following is characteristic of the use of 10 codes in emergency communications?

25. A car on routine patrol declares shots fired over the radio, which of the following actions must be taken FIRST?

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