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911 Dispatcher Glossary Definitions
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911 Dispatcher Glossary Definitions
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25 Questions

1. American Sign Language (ASL)

2. All-Caller Interrogation

3. AMBER Alert

4. Prioritization

5. Customer Service

6. Federal Communications Commission (FCC)

7. Apps

8. Wireless E9-1-1 Phase 1

9. Computer-Aided Dispatch (CAD)

10. FirstNet

11. Encoder

12. Emergency Operations Plan (EOP)

13. Command Post (Incident Command Post - ICP)

14. Keying

15. Quality Assurance (QA)

16. Antenna

17. Wireless E9-1-1 Phase 2

18. Channel

19. Mutual Response (also known as Automatic Aid)

20. Geographical Information System (GIS)

21. Acknowledging Radio Transmissions

22. Integrated Public Alert Warning System (IPAWs)

23. Private Branch Exchange (PBX)

24. Teletypewriters (TTY)

25. National Incident Management System (NIMS)

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