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911 Dispatcher Glossary Definitions

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911 Dispatcher Glossary Definitions

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1. Confidentiality

Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.The obligation to not disclose or communicate protected information.Automatic transmission to a TCC of crash-severity data and crash pulse data collected by embedded, in-vehicle crash sensors.

2. Plain Language/Speech

Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.Automatic transmission to a TCC of crash-severity data and crash pulse data collected by embedded, in-vehicle crash sensors.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.The obligation to not disclose or communicate protected information.

3. Risk Management

The obligation to not disclose or communicate protected information.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.Automatic transmission to a TCC of crash-severity data and crash pulse data collected by embedded, in-vehicle crash sensors.

4. Advanced Automatic Collision Notification (AACN)

The obligation to not disclose or communicate protected information.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.Automatic transmission to a TCC of crash-severity data and crash pulse data collected by embedded, in-vehicle crash sensors.

5. Master Street Address Guide (MSAG)

Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.The obligation to not disclose or communicate protected information.A 'routing table' that identifies all street names, a range of possible addresses, and which unique set of law enforcement, fire, and medical services providers that are responsible for that address.

6. Automatic Location Identification (ALI)

Display at the public safety answering point of the callers telephone number, the address or location of the telephone and supplementary emergency services information.The obligation to not disclose or communicate protected information.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.

7. Receiver

The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.A device capable of receiving radio signals and converting them into a usable form by human or machine.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The obligation to not disclose or communicate protected information.

8. Dispatch

The obligation to not disclose or communicate protected information.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.>Direct dispatch is when a call id dispatched directly to the PSAP that receives the call. - Preliminary dispatch is the initial dispatch providing only the most pertinent information, such as location and nature of the reported incident. - Post-dispatch refers to broadcasts and actions taken after the initial dispatch.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.

9. Liability

Refers to the responsibility to one has for how one acts. In public safety matters, liability cases may arise over how a call for service was processed and dispatched or how responders handled the situation.The obligation to not disclose or communicate protected information.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.

10. Prioritization

Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.In law enforcement, it requires analysis of several factors regarding the call to service. The seriousness of a crime is an important consideration as calls can range from nuisances to life or death scenarios. Another important factor is the time of occurrence which can range from in progress to an unknown time in the past.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.The obligation to not disclose or communicate protected information.

11. Repeater

The obligation to not disclose or communicate protected information.A device used to extend the effective range of communication by receiving and re-transmitting radio signals automatically.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.

12. Public Safety Answering Point (PSAP)

A facility equipped and staffed to receive emergency calls requesting police, fire, or EMS response via telephone or other communication devices. A primary PSAP is the first communications center to answer 9-1-1 calls, it may also be the point in which calls are dispatched. A secondary PSAP receives transferred 9-1-1 calls for dispatch or further processing.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The obligation to not disclose or communicate protected information.

13. Private Branch Exchange (PBX)

The obligation to not disclose or communicate protected information.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.Generic name for a multi-line private telephone exchange that serves a particular business or office that may present challenges for telecommunicators.

14. Clipping

A term used concerning transmissions on two-way radios when either the first or last part of a message is cut off as the result of either speaking before pressing the transmit key or releasing prior to the end.The obligation to not disclose or communicate protected information.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.

15. P-ANI (Pseudo ANI)

A number used by wireless telephone companies to route calls and identify the cell site location.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.The obligation to not disclose or communicate protected information.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.

16. Wireless E9-1-1 Phase 2

The obligation to not disclose or communicate protected information.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.Along with Phase 1 this phase allows an estimate of the 9-1-1 callers estimated longitude and latitude.

17. Communication Style

The obligation to not disclose or communicate protected information.The communication style consists of six components: sender, receiver, message, medium, context, and feedback.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.

18. Logging Recorder

Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The obligation to not disclose or communicate protected information.A device that records radio and telephone conversations, and if integrated into Computer Aided Dispatch, also records field eventsThe use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.

19. Critical Incident / Stress Debriefing / Management

The obligation to not disclose or communicate protected information.Critical Incident Stress Debriefing (CISD) is a process some agencies use to help employees get through highly stressful, traumatic times.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.

20. Smart Technologies

The obligation to not disclose or communicate protected information.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.Refers to devices with enhanced digital capabilities with advanced sensors and communications.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.

21. Call Routing

Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The operational methods used to route call information through and between agencies. The four basic operational methods of call routing are direct dispatch, call transfer, call relay, and call referral.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.The obligation to not disclose or communicate protected information.

22. Telematics

The technology that uses two-way wireless communications between a vehicle and a processing center to transmit voice and data information from the vehicle and the driver.The obligation to not disclose or communicate protected information.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.

23. Federal Emergency Management Agency (FEMA)

Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.An agency of the U.S. federal government whose mission is to support our citizens and first responders to ensure that the country builds, sustains, and improves its capability to prepare for, respond to, and recover from all hazards.The obligation to not disclose or communicate protected information.The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.

24. Broadcast procedures.

25. Call Processing

The use of plain speech and the avoidance of codes (10-4, for example) in radio transmissions to support the goals interoperability between departments.The obligation to not disclose or communicate protected information.All encompassing term for actions that include answering the telephone, handling the information, and gathering pertinent incident information.Defined as evaluating the current risk exposures and eliminating or mitigating exposure to adverse circumstances such as personal injury, damage, or destruction of property, financial losses, interruption of operations and other liability exposures.

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25 Questions

❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

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All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.

About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | OSHA Basics Quiz | What Should We Know?
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Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com