A call taker receives a call for medical aid from a recognized mentally ill person who has called in the past. The caller is requesting medical attention again, the third day in a row, and the last two calls were false alarms. Which of the following actions should be taken by the call taker, if any?

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1. A call taker receives a call for medical aid from a recognized mentally ill person who has called in the past. The caller is requesting medical attention again, the third day in a row, and the last two calls were false alarms. Which of the following actions should be taken by the call taker, if any?