Home  >  911 Certification  >  911 Certification Prep

Upon answering an E911 call, a caller is yelling, screaming, and cursing at the call taker. The call taker tries to calm the caller down, but nothing is working. The address and phone number are displayed on the call taker's CAD screen, but the caller cannot verify the actual address or the problem. Which of the following actions should be taken by the call taker?

🎲 Try a Random Question  |  Total Questions in Quiz: 63  |  🧠 Study this quiz with Flashcards
This question is part of a full practice quiz:
911 Certification Prep — practice the complete quiz, review flashcards, or try a random question.
🧠 Flashcards (fast review) 🧪 Practice Quiz ⚔️ Challenge a Friend 🥊 📊 View Stats

1. Upon answering an E911 call, a caller is yelling, screaming, and cursing at the call taker. The call taker tries to calm the caller down, but nothing is working. The address and phone number are displayed on the call taker's CAD screen, but the caller cannot verify the actual address or the problem. Which of the following actions should be taken by the call taker?





 
❤ If you liked Fatskills, consider supporting us by checking out The Life Manuals You Never Got.

🌈  Our mission is to help improve your scores in any subject and exam withonline quizzes, practice tests, study guides, & advice for students. Since 2018.
About | Explore | User Guide | Topics | Subjects | Doubt Solver | Career Aptitude Test | Answers | Free Tools | What Should We Know?
Privacy | Terms |
Without work one finishes nothing. - Ralph Waldo Emerson
© 2026 Fatskills.com

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.