1. Which of the following software tools can detect malfunctioning thermal sensors on MacBook Air (Mid 2013) models?

2. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice forresearching the problem?

3. You must know the AppleCare name of an Intel iMac before performing which of the following actions?

4. If the computer is experiencing any power issue, such as not starting up, not displaying video, sleep issues, or fan noise issues, which of the following would helpfurther isolate the issue?

5. How many simultaneous connections are supported on AirPort Extreme and Time Capsule?

6. Which THREE of the following items are appropriate to use for ESD prevention?

7. What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

8. If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?

9. Which of the following utilities helps to diagnose wireless network issues and is only available when running OS X v10.8.4 or later?

10. What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds.

11. According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?

12. What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?

13. How often should the ESD mat be cleaned?

14. You must know the AppleCare name of an Intel iMac before performing which of the following actions?

15. You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record ofthe computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screwsimpact that repair?

16. Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

17. Before leaving your bench to take a logic board to a storage place, where should you place the logic board?

18. Which of the following parts must be removed prior to replacing the left speaker of the MacBook Air (11-inch, Mid 2013)?

19. How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

20. William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how toconnect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and and the computer passed all tests whenrun using either Ethernet port. What question should you ask the customer next?

21. Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?

22. To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013)logic boards?

23. Which Mac mini listed below can use a USB 3devices at full speed?

24. Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?

25. The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching: