William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how toconnect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and and the computer passed all tests whenrun using either Ethernet port. What question should you ask the customer next?

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William states that the Ethernet ports do not function on his Mac Pro (Mid 2012) when plugged into the network at his office. He demonstrated that he knows how toconnect Ethernet cables and was able to connect to the Internet on your known-good Ethernet network. You ran MRI and and the computer passed all tests whenrun using either Ethernet port. What question should you ask the customer next?