By Fatskills Exam Guides Team — the exam nerds behind 28,500+ quizzes and 2.1M practice questions across 500+ global exams.
The Endowment Effect is a cognitive bias where people overvalue things they own or have a stake in, relative to similar items they don't own. This bias affects decision-making in various domains, such as finance, real estate, and consumer goods. For instance, a study found that people were willing to sell a coffee mug for $3.25, but only pay $1.50 for the same mug (Kahneman, Knetsch, & Thaler, 1990). This bias can lead to suboptimal decisions and inefficient markets.
A company offers a free trial of its software, but requires users to enter their credit card information to sign up. Which behavioral principle is at work and why?
Answer: The company is using the endowment effect to increase the likelihood of users converting to paid customers. By requiring users to enter their credit card information, the company is creating a sense of ownership and investment in the software, which can lead to a higher perceived value and increased willingness to pay.
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