T-Mobile Trainee Test (Notes)

Name all 4 plans T-Mobile currently offers.
• T-Mobile One
- Essentials
- Military
- Unlimited 55+
- One Plus Family
• Simple Choice No Credit
• Talk & Text
• Prepaid

T-Mobile Essentials Pricing & Explain
1 Line - $60
2 Lines - $90
3 Lines - $105
4 Lines - $120
5 Lines - $135
6 Lines - $150

T-Mobile One Pricing & Explain
1 Line - $70
2 Lines - $120
3 Lines - $140
4 Lines - $160
5 Lines - $180
6 Lines - $200
7 Lines - $220
8 Lines - $240
9 Lines - $270
10 Lines - $300
11 Lines - $330
12 Lines - $360

T-Mobile One Military Pricing & Explain
1 Line - $55
2 Lines - $80
3 Lines - $90
4 Lines - $100
5 Lines - $110
6 Lines - $120
7 Lines - $140
8 Lines - $160
9 Lines - $185
10 Lines - $210
11 Lines - $235
12 Lines - $260
Same Features as T-Mobile One

T-Mobile One Unlimited 55+
1 Line - $50
2 Lines - $70

T-Mobile One Plus Family
1 Line - Not Allowed
2 Lines - $140
3 Lines - $170
4 Lines - $200
5 Lines - $230
6 Lines - $260
7 Lines - $290
8 Lines - $320
9 Lines - $360
10 Lines - $400
11 Lines - $440
12 Lines - $480

Simple Choice No Credit
1 Line - $50
2 Lines - $80
3 Lines - $100
4 Lines - $120
5 Lines - $140

Talk & Text
$20/Line
$5/Line for Mexico & Canada

Prepaid
$30 - Tourist
$45 - 4GB
$50 - 10GB
$75 - Unlimited
$3 - Pay as you go

How to activate SCNC?
Same thing as post paid but press no on credit check

How to activate Prepaid?
Rebellion

How to activate Postpaid?
Activate personal account

How to activate @Work?
Activate small business, need tax id

How to activate SP?
Activate personal, need business card, call in and switch account to SP

Show me all types of upgrades
EIP, JOD LEASE

Personalized Questions (side by side), (Being customer ready)
Do you have a business?
Do you have kids?
How old are you?
What apps do you use?
Do you use Netflix?
Do you have a tablet?

Bill breakdown
Plan, eip/jod, features, insurance

Add/remove features, rate plan changes
Manage account

Rate plan bundle/Upgrade Bundle
T-Mobile One Plus, Protection 360
iPhone 8 Plus, Apple Watch, Free Tablet

Returns/Warranty Exchange
3 types
Warranty/JOD/Buyers Remorse- return within 14 days they pay 15 restocking fee
Warranty Exchange - click upgrade then click warranty.
Buyers Remorse - Click returns and exchange

Escalation handling
1. Try fixing issue with customer/call customer care
2. Involve manager

OBC, Grand Central, C2
OBC - Go to grand central, promotions, search for store number 1549, it'll show the customers that are eligible for promotions
Grand Central - Quick Links, Grand Central
C2 - Quick Links, C2

What are the 6 IOTs?
Wearables, sync ups, tablets, nest secure, family mode, hotspot

What's being customer ready?
Complete training, check quick connect, breaking news, and promotions.