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Call Center Skills Test (Upwork)
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Practice this Upwork Skill Test. Freelancers take skill tests on Upwork to show their skills to potential clients and to make themselves more marketable. Upwork suggests you take as many tests as you want -  your skills are shown on your Upwork profile page.

Call Center Skills Test (Upwork)
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25 Questions

1. Complete the following sentence by choosing the correct spelling of the missing word.?The church members accused the cult of _______________ practices.
2. Which protocol (communication standard) does the World Wide Web use?
3. You should smile when you're on the phone. Which of the following effects can it have?
4. Consider the following statements:?P
5. Why is it always good to particularize your intention behind the call?
6. Fill in the blank with the correct option.?A cup full of stagnant water may _____ millions of micro-organisms.
7. What does the 'drop rate' on calls refer to?
8. What does it mean to 'respect somebody else's bandwidth'?
9. What type of software would you use to represent financial data in a tabular format?
10. Complete the following sentence by choosing the correct spelling of the missing word.?Many would-be travelers were _____________ by the price of gas last summer.
11. Which of the following are significant skills to look for when hiring helpdesk staff?
12. Choose the correct spelling of the word from the options below.
13. How often is it sensible to use 'reply all' when replying to an e-mail?
14. What does 'receiving a buying signal' from a prospective client mean?
15. Which of the following monitor the service level performance in terms of caller information?
16. Complete the following sentence by choosing the correct spelling of the missing word.?The annual _____________ was ruined when a family of bears stole all the hotdogs.
17. Complete the following sentence by choosing the correct spelling of the missing word.?Be sure to leave your travel __________ with the secretary so he'll know how to reach you while you're away.
18. If you have multiple windows open at the same time
19. While making an outbound call
20. Choose the correct option from the following:
21. Which of the following sentences are appropriate when you are asking for somebody on the phone?
22. Which of the following skill sets are essential in telesales to improve conversation rates?
23. Which of the following is the best explanation of 'netiquette'?
24. Which of the following is the best advice when writing a business e-mail?
25. I am 4 times the age of my younger brother who is only three years old. After 10 years what will my age be?

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