James is injured in a work-related accident. The Workers' Compensation Board is reviewing James' case to determine whether or not certain benefits will be allowed. James insists that regular duties of the job were being performed at the time of the mishap. Which one of the following items best applies in this situation?

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James is injured in a work-related accident. The Workers' Compensation Board is reviewing James' case to determine whether or not certain benefits will be allowed. James insists that regular duties of the job were being performed at the time of the mishap. Which one of the following items best applies in this situation?