Step 1. Problem Identification Step 2. Problem Clarification Step 3. Cause Analysis Step 4. Discussion of possible solutions Step 5. Selection of Solution Step 6. Plan implementation Step 7. Follow-through assignments agreed upon Step 8. Action plan developed for follow-through

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1. Step 1. Problem Identification Step 2. Problem Clarification Step 3. Cause Analysis Step 4. Discussion of possible solutions Step 5. Selection of Solution Step 6. Plan implementation Step 7. Follow-through assignments agreed upon Step 8. Action plan developed for follow-through