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Letter writing is one of the very effective modes of communication. Letters can be :1. Personal — to friends or relatives. 2. Business — placing and receiving orders, complaints etc. 3. Official — to different government or public offices. 4. Invitations — formal and informal.
The form or Structure Each type of letter has its own particular form, but there are certain features common to all types. These are : 1. The Heading This consists of the writer’s address and the date which should be written at the top left-hand comer of the letter. For example : 58, Roypeta Chennai 28 March, 2016 Notes : The heading may not be written in formal invitation.
2. The Date Always write the date below the sender’s address. The students can choose any of the following ways of writing the date. 10 March 2016 10 March, 2016 10th March, 2016 March 10, 2016 Unless mentioned in the question, students should write the same date on which they are taking the examination.
3. Greeting or Salutation The salutation should be written below the address and date after leaving the space of a line or so. The form of salutation will vary according to the type of letter you write.
A. Personal Letter (a) To members of the family, the salutation will be : My dear Father, My dear Mother, My dear Sister, My dear Brother, etc. To uncles, aunts, cousins, etc, you may use either ‘My dear’ or ‘Dear’ depending upon your intimacy with them.
(b) To friends, the salutation will be : Dear Mr. Sharma (not very intimate) Dear Mohan (intimate) My dear Mohani (very intimate and affectionate)
(c) To strangers the salutation will be just formal. If they are men, it will be ‘Dear Sir’, if women, it will be ‘Dear Madam’.
4. The Address on the Envelope or Superscription The address should be written very clearly in this manner : Mrs Anamika Raj 58, Mount Road Chennai
Notes : When you write a letter in an examination paper, don’t write your real name or address. You may use a fictitious name. Remember that the style of a personal letter is quite different from business, official or any other type of letters. These are intimate and long whereas the others are brief and to the point.
To Friends and Relatives
Question 1. Inviting a Friend on Marriage Write a letter to your friend for inviting him on the marriage ceremony of your brother. Answer: 27, Sector – 15, Delhi 20 June, 2016 15, ABC Colony, Delhi Sub : Marriage invitation Dear Friend How are you ? You will be glad to know that my younger brother Mohan’s marriage is taking place on 30th of this month. My would be sister-in-law is a government teacher. The name of her school is Govt. Sr. Sec. School, Panipat. As you know we have invited very few persons and you are one of them. Try to reach two days before the marriage. I assure you that we will have a very nice time throughout the wedding celebrations. Please give your family members my regards and invitation. Yours affectionately Mohan
Question 2. Describing how you celebrated your last birthday You are Suresh of 25, Nehru Nagar, Hyderabad. Write a letter to your friend Vinaya describing your birthday party. Answer: 25, Nehru Nagar Hyderabad 10 June, 2016 My dear Vinaya Thank you for the good-wishes card sent by you on my birthday. The card was really beautiful. However, I missed you. Any way, my parents held a party on the occasion. All my relatives and friends came to wish me a happy birthday. Everybody liked the birthday cake. There was a special programme of dance and music. We enjoyed ourselves till late in the evening. My uncle from England gave us a surprise visit. My parents were very glad at it. My uncle brought with him a special gift from London. I will show you the same when you come here. With love. Yours affectionately M. Suresh
Question 3. To father for replacement of watch Your father has sent you a watch as a present on your birthday, but it is not keeping correct time. Write a letter informing him of this fact and requesting him to get it replaced. You are Sudha/Sudhir. Answer: Miranda Hostel ABC School New Delhi March 1, 2017 Dear Father Thank you very much for sending the beautiful wrist watch on my birthday. However, the watch has some defect. It loses about five minutes in every twenty- four hours. It has one year’s guarantee. So kindly get it replaced. Kindly tell me whom to send it to. I shall wait for your letter. I am quite well here. I hope that everything is fine there at home. With regards Yours lovingly Sudhir
Question 4. To uncle thanking him for a nice birthday gift Your Uncle has presented a book to you on your birthday. It is related with the art of living. Pointing out the usefulness of the book in life, write a letter in about 100 words thanking your uncle for sending this valuable gift. You are Navin/ Nalini living at 250, Rqjdhani Enclave Baroda. Answer: 250 Rajdhani Enclave Baroda July 10, 2016 My dear Uncle It is always a pleasure to hear from you. Last Friday was my 11th birthday. The same day I received your gift of a book along with your blessings. Thank you very much for this valuable gift. I have not read the entire book. But the little that I have read is highly useful and entertaining. I feel that these are the things that matter most. I am sure the book will remain with me all my life. I thank you once again for the kind and useful gift. Yours affectionately Navin
Question 5. To a friend inviting him to the Book Fair Your friend, Kunal is fond of reading good books. Write a letter to him inviting him to visit the Book Fair which is going to be held in your city in December. You are Rajiv Mittal, living at H-15, Ballabh Colony, New Delhi Answer: H-15, Ballabh Colony New Delhi 2 December, 2016 My dear Kunal Thank you very much for your letter. I am glad that everybody is fine. Our city is holding a Book Fair in the third week of December. All the major publishers of the country and from abroad are taking part. It is an opportunity for book-lovers. You are very fond of reading good books. So I invite you to visit this Book Fair in our city. When are you coming to us for this purpose ? Yours sincerely . Rajiv
Business Letters
1. Business letters should be short and to the point. Businessmen are always busy. They have no time to read long and confusing letters.2. The style is always very formal. Certain terms of polite expressions are used, such as— “I shall be much obliged if you send me,” “Please despatch at your earliest convenience,” etc. 3. Business jargon should be avoided.4. Avoid abbreviations as far as possible.5. While ordering goods, care should be taken to give clear and exact descriptions of the articles wanted. If you are making a complaint, it should also be very clear though polite.
See the following examples of business letters :
Question 1. From head boy to the publishers ordering books for school library You are David, Head Boy of Christian Model School, Emakulam Write a letter to United Publishers, Emakulam, asking them to send some popular science books for your school library. Answer: Head Boy Christian Model School Emakulam 10 September, 2016 The United Publishers Emakulam Dear Sir You have been supplying books to our school library on different subjects. However, it is found that our library does not have many popular science books. You are, therefore, requested to send the following books at your earliest. Name No. of Copies1. Our Scientists by K. Rajan 42. Science Fiction by Venugopal 33. The Space by N. Srivastava 5
A. usual, kindly grant 20% discount on these books as you do on all the books supplied to the library. Please send the bill with the parcel of the books. The payment will be made through cheque within three weeks. With thanks Yours faithfully David (DAVID)
Question 2. To publishers complaining about a damaged parcel Write te the Ramanathan Publishers, 23 Mount Road, Chennai, complaining about the parcel of books which you have received in a damaged state. You are Anshul Reddy living at 26, Anand Nilayam, Hyderabad. Answer: 26, Anand Nilayam Hyderabad 19th March, 2017 Ramanathan Publishers 23 Mount Road Chennai Dear Sirs We are thankful for your sending the books as per our order dated 11 March, 2017. However, on opening the parcel, we have found that the books are damaged. The title pages of almost all the books are badly tom. The poor quality of packing paper seems to be the cause. The despatch clerk also left the parcel loose. The books need to be replaced. I am sending them back at your cost. Prompt action is requested. Yours Anshul Reddy (ANSHUL REDDY)
Question 3. To T.V. dealer complaining about Television You are Ankur, of 16, Vivek Vihar, New Delhi You purchased a colour T.V. from Better Deals T.V., Karol Bagh New Delhi Write a letter to the Sales Manager complaining about the T.V., which is not functioning properly. Ask for the replacement of the T.V. Set. Answer: 16, Vivek Vihar New Delhi 20 May, 2016 Sales Manager M/s Better Deals T.V. Karol Bagh New Delhi Subject : Complaint about the T.V. Dear Sir It is to bring to your kind notice that I purchased a Crown T.V. vide cash Memo BD 1507 dated 10 February 2016. For three months it functioned satisfactorily. Thereafter, it developed some technical defects. It got blacked out The picture became vague. The sound also became unclear. Your technical engineer inspected it. But he could not remove these faults. Now the T.V. has stopped giving satisfactory performance. The T.V. is under warranty period. You are requested to replace the set immediately. Thanking you Yours faithfully Ankur (ANKUR)
Question 4. To shoe dealer complaining about shoes You are Purohit of 50, Nishant Lok, Vijaywada Last fortnight you bought a pair of the best quality shoes from the Liberty Shoe House, K. Bagh, Vijaywada, But after a week, the shoes developed cracks in the sole. Write a letter to the Sales Manager, asking for the replacement of the shoes or the refund of the price paid. Answer: 50, Nishant Lok Vijaywada 8 November, 2016 The Sales Manager M/s Liberty Shoe House K. Bagh Vijaywada Dear Sir Last fortnight I bought a pah of the best quality shoes from you. The cash memo no. is LS 1509 dated 25 October, 2016. The shoes developed cracks after a week. I can hardly believe these cracks but these are there. I request you to replace these shoes or refund the money paid for them. Thanking you Yours faithfully Purohit (PUROHIT)
Question 5. To a dealer complaining about washing machine You are Rahul, living at 15, Kavi Nagar, Ghaziabad. Write a letter to Pradeep Electronics, Ghaziabad complaining that the washing machine, you bought from them last year, has started giving trouble. Request them to send a mechanic to repair the washing machine. Answer: 15, Kavi Nagar Ghaziabad 10 April, 2016 M/s Pradeep Electronics Ghaziabad Dear Sirs I bought a Cleanwash washing machine from you vide cash memo no. PE 5301 dated 5 November, 2015. It worked well for a few months. Now it has started giving trouble. The rotor does not move. There is a strange sound coming from it. Also the machine doesn’t wash well. The dryer has gone off. You are requested to send your technician at once. It is still under warranty.
An early action will be appreciated. Thanking you Yours faithfully Rahul (RAHUL)
To Officers (Complaints)
Question 1. Reporting about a Missing Boy Rama Rao’s son Anup did not return home from school. So he decided to report the matter to the police. Write a letter from Rama Rao to the Police’. Answer: 20, Prem Colony, Warangal The Inspector of Police Warangal 20th March, 2017 Sub : Report about a missing boy. Sir This Is to Inform you that my son Anup is missing from 18th of this month. He went to school as usual but has not returned till now. His principal said that he was there till 2 p.m. I request you to do your best to trace him. His particulars are as follows : Name Anup Age 10 years Height 145 cm Colour fair Please find attached his recent photograph along with this letter. With Thanks Rama Rao Encl. : A photograph
Question 2. To Police Commissioner complaining against crime You are Amit/Anu Pillai of C-43, Maya Enclave, Bengaluru. Everyday you read newspaper reports about a number of crimes and murders. Write a letter to the Commissioner of Police, Bengaluru, complaining about the rising rate of crime in the city. Answer: C-43, Maya Enclave Bengaluru 15th December, 2016 The Commissioner of Police Bengaluru Sir I want to invite your kind attention towards the rising rate of crime in the city. Everyday we read in the newspapers about crimes and murders here and there. The old men and women are murdered. Their valuables are stolen. Crime graph against women is rising high. Women and young girls fear to go out alone during evenings. Rapes, chain snatchings etc, occur daily. Anti-social elements move freely without any fear. They strike when they see a lonely woman or a girl. Life has become very fearful due to the high rate of crime. Under the circumstances, I request you to look into the matter without delay. Please take a strict action against the criminals. The policemen not discharging their duties should also be punished. I hope these steps shall help in bringing down the crime. Thanking you Yours faithfully Amit/Anu Pillai (AMIT/ANU PILLAI)
Question 3. To the District Magistrate about the nuisance of loudspeakers You are Vivek Dogra, residing at 1160, Pantnagar, district Udhampur. Write a letter to the District Magistrate drawing his attention to the nuisance of loudspeakers in your locality. Answer: 1160, Pantnagar Distt. Udhampur 15 November, 2016 The District Magistrate Udhampur, U.P. Sir Kindly allow me to draw your attention to the nuisance of air pollution. I would Request you to take proper action against it. A few years back, Pantnagar was a very quiet town. People in it felt proud of its clean surroundings. But of late the people seem to have forgotten the value of peace. All through the day, loudspeakers play at high pitch. When there is a marriage or jagran, one can’t sleep even during the night. These are the examination days. The students can’t study due to this noise. I, therefore, request you to kindly look into the matter personally and give us some relief. With thanks Yours Vivek Dogra (VIVEK DOGRA)
Question 4. To the Chairman, District Board, complaining about the insanitary conditions of your locality Suppose you are a resident of a place in Meerut district. Write in about 100 words a letter to the Chairman, District Board, Meerut, complaining about the conditions in your town. Sign yourself as Gulshan Chopra Answer: Bhagwan Pur Meerut 20 October, 2016 The Chairman District Board Meerut Dear Sir You will agree that our locality is, perhaps, the dirtiest in the district. The reason is simple. It is the locality which has kaccha roads. These roads become muddy when a little rain falls. The water stays on the roads almost all through the year. There is no drainage. The stagnant water creates pits and pools. There occur many fatal accidents due to these potholes. There is a small dispensary in the locality. It is too small to do anything worthwhile for the people. Here too the doctor is generally absent. While the streets are full of water, the water-taps are generally dry. The electricity plays hide and seek all the time. The conditions are so bad that many people have already left this locality. Please do something to solve these problems of this locality. Yours faithfully Gulshan Chopra (GULSHAN CHOPRA)
Question 5. Complaining about the bus service You are Peter of D-95, Vivek Vihar, Delhi Write a letter to The General Manager of the Delhi Transport Undertaking about the local bus service. — irregular — infrequent — overcrowded — unroadworthy Answer: D-95, Vivek Vihar Delhi March 14, 2017 The General Manager Delhi Transport Undertaking New Delhi Dear Sir I want to draw your attention to the poor bus service to and from our locality. The buses do not seem to follow any time-table. They generally run late. Sometimes some buses pass much before time. Irregularity is the rule. The number of buses from our locality for major routes is also insufficient. The passengers have to wait for about 30 minutes if they miss a bus. Kindly increase the number of buses particularly in the morning and the evening. This will solve the problem of over-crowding too. One great trouble is the road-worthiness of these buses. I think that the buses are very old. They quite often stop mid-way adding to our woes. Kindly look into the matter personally and oblige. Yours Peter (PETER)
Letter to the Editor
Question 1. Complaint about Breakdown of Electricity You are Praveen of 23 Civil Lines, Lucknow. Write a letter to the Editor of Bharat Times Lucknow about frequent breakdown of electricity. You can use the following points— — Irregular and erratic supply ‘ — Affects water-supply — Dark streets invite accidents — Any other point Answer: 23, Civil Lines Lucknow January 25, 2017 The Editor Bharat Times Lucknow Dear Sir Please permit me some space in your newspaper. I wish to draw the attention of the government towards the electricity supply in Lucknow. The lack of electricity supply is causing much trouble to this city. The supply we get is not only short but also highly irregular. We do not know about the hours of cut. It has also affected the supply of water. If there is no light in the morning, there is no water either. The local water board also depends on the supply of electricity. Streets are dark in the night. It causes accidents. The students cannot study well. I wish to make an urgent appeal to every person concerned to help. With thanks Yours faithfully Praveen (PRAVEEN)
Question 2. Complaint about encroachment on Roads and Parks Write a letter to the editor, The Times of India, New Delhi, showing concern about unauthorised construction of shops on the pavement Answer: 50, Anand Lok New Delhi 10 April, 2017 The Editor The Times of India New Delhi Dear Sir Through your newspaper, I wish to raise my voice against the misuse of public property. There is large scale encroachment on the pavements and public parks. The roads have shrunk because shopkeepers have occupied the pavements. Some daring shopkeepers have occupied the public parks also. I appeal to the authorities to use force against such people. If the roads become free from encroachment, there will be no traffic-jam. Yours faithfully S. Kumar (S. KUMAR)
Question 3. About Reckless Driving After reading the following report of an accident, you decide to write a letter to the editor of a national daily complaining about reckless driving. Two killed in road accident Sonepat April 9 — Two persons were killed and three injured when a speeding truck hit a car on the main road. Answer 221 Housing Colony Sonepat April 11,2016 The Editor The Hindustan Times New Delhi Dear Sir Sub : Reckless driving The accident reported in your newspaper dated April 9 is not an isolated incident. It is a regular feature of life in this town. On an average, two accidents happen in this city every month. The main reason is that the drivers ignore the prescribed speed-limit and drive vehicles at a very high speed even through the main streets. These accidents cause panic among the people. Human life is precious. I request the local police to rise to the occasion and penalise the careless drivers who exceed the prescribed speed-limit. Law-breakers do not deserve any sympathy. I would suggest that the drivers who are caught twice within a year’s time should lose their driving licence. Yours faithfully Shankar (Shankar Khandelwal)
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