1. Which of the following is a good source for determining if the problem has occurred previously?

2. A mobile client is having authentication issues when attempting to connect to secure email services. Which of the following could cause the problem?

3. All of the following are issues that can occur with roaming EXCEPT:

4. The seven steps of the troubleshooting methodology are listed here, out of order. From the choices provided, select the one that best describes the proper order: 1. Establish a theory of probable cause. 2. Identify the problem. 3. Document findings, actions, and outcomes. 4. Verify full system functionality and implement preventative measures. 5. Establish a plan of action to resolve the problem and identify potential effects. 6. Implement the solution or escalate as necessary. 7. Test the theory to determine cause.

5. All of the following should be documented while troubleshooting a problem EXCEPT:

6. You are trying to resolve a connectivity issue on the network. The user calls and states that she can

7. You are troubleshooting a network issue that is affecting the APNs. Which of the following may cause APNs connectivity issues?

8. Which of the following steps may help reduce the likelihood of the problem recurring?

9. Which of the following is considered a problem, not a symptom?

10. You have solved a problem with nightly backups that were not being accomplished as expected. How would you verify that the problem is solved and the solution has worked?

11. Which of the following troubleshooting tools can show the live devices along a path to a destination host, as well as the time it takes to reach them?

12. You are helping a user at a geographically remote site to resolve persistent signal issues with their cellular mobile device. After determining that the device itself is configured and working properly, what might be a potential solution for the remote user

13. You have a mobile client that is having email connectivity issues. They can receive email, but cannot send it. The device shows that the correct SMTP port is configured, but no other SMTP information is present. Which of the following is also needed to send email?

14. All of the following are potential causes of network latency EXCEPT:

15. To test a theory of probable cause for a network connectivity problem, which of the following should you do?

16. Which of the following network services could cause connectivity issues gradually if it fails?