Exam MB0-001 - Troubleshooting Network Issues — Flashcards

The seven steps of the troubleshooting methodology are listed here, out of order. From the choices provided, select the one that best describes the proper order: 1. Establish a theory of probable cause. 2. Identify the problem. 3. Document findings, actions, and outcomes. 4. Verify full system functionality and implement preventative measures. 5. Establish a plan of action to resolve the problem and identify potential effects. 6. Implement the solution or escalate as necessary. 7. Test the theory to determine cause.