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UPSC CSAT: Decision Making and Problem Solving, Interpersonal Skills and Communication Practice Test
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Problem solving is the process of coming up with solutions to problems, while decision making is the process of choosing the best option from those solutions.  Decision making is a part of problem solving, and it occurs at every step of the process.  Interpersonal skills are the ability to communicate and interact with others, including communication and attitude. They also refer to the ability to build strong relationships with people and collaborate with them. Interpersonal skills are also known as soft skills.  Communication skills are people's abilities to communicate with others.... Show more
UPSC CSAT: Decision Making and Problem Solving, Interpersonal Skills and Communication Practice Test
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25 Questions

1. You have been asked to give an explanation for not attending an important official meeting. Your immediate boss who has not informed you about the meeting is now putting pressure on you not to place an allegation against him/her. You would:
2. Information technology executive Darryl likes to pour over a lot of information before making a decision and he also likes to commit to one course of action. His decision- making style is therefore characterized as
3. You are posted in a remote area where you face many problems in personal and professional lives both. While your other batch mates are enjoying in the urban areas,
4. You are busy in your office. One of your assistant came to you and wanted to share some important information of urgent nature. How should you respond?
5. Mr. Reejvan is a secretary in the External Affairs ministry. He has been very much stressed with regard to an issue confronting, the country vis-a-vis a neighboring country. His problem solving team is not being able to reach conclusion on how to move through the issue, though they have been given the freedom to decide the same for a considerable period of time. What should be the best and worst action respectively of Mr. Reejvan under this circumstance?
1. Will give more time to discuss after narrowing down on the relevant areas of the issue.
2. Will take a decision on this own.
3. Will give a deadline for decision.
4. Will divide the problem solving group into two creative group for decisional interactions.
5. Will take the decision according to the prevailing predominant viewpoint.
Codes:-
6. Gaurav is usually heavily influenced by the first information he receives on a topic. He is under the influence of a process called
7. With the increase in the growth rate of the Indian economy, the problems of unemployment, inflation, poverty are not decreasing at that speed as the growth of economy. What do you think?
8. Recently Delhi Police has decided to impose penalties upon those who write.
“Government of India” in their private vehicles or those display “Delhi Police” or
“Delhi Polices Logo” on the vehicle registration number. In the light of this decision which or the following statement is correct?
1. Government of India in order to get the best of talents into the civilian and armed services should provide best of pay, incentive and privileges.
2. The above practice is a part of certain privileges which should not be removed. This suggestion gains in importance in the background of very high salary and fringe benefits that is provided to the employees of private sector companies.
3. Government cannot afford to compete with private sector companies in terms of providing best pay and privileges. Thus, while providing a decent level of satisfaction government should rely on the higher sense of ethics and morality of its employees.
Thereby it should work towards the same.
9. Do you think you are having a good communication when the other person does most of the speaking?
10. Mr. Anshuman has a subordinate who used to be his boss previously(when Mr. Anshuman joined the office). His subordinate used to be a very high performer but recently he has developed moodiness and problematic attitude after Mr. Anshuman’s appointment to the current position. Consider the following actions of Mr. Anshuman.
11. You participated in a 100 mts race. You have been a very good athlete but in that very day you are not in your best of physical state. Your friends had great expectations from you. Because of your bad physical condition you lost (about your physical condition your friends are not aware). What should be your response?
12. You can show the speaker that you have been listening to his speech by…
13. Your subordinates are asset to any organization because of their critical understanding of a work. They have been regular by doing the age old work under your leadership, with great success. What should you do to ensure the same motivation of your group?
14. One of your colleagues always looks for a chance to point out your work-related flaws in front of your other colleagues. You will:
15. You are a class 10 student and passing through very hard times. Your family environment is not conducive for studying. Your father is alcoholic. He gets drunk everyday and fights with your mother and brother. You want to study and get good marks. What should you do?
16. You are handling a sensitive project that is required to be completed on time. Though you and your team work hard on finding solution to a particular issue involved in the project, there are many missing points. In this context, what should be your best and worst response respectively of the following?
1. You will follow the best course of action established based on the existing information.
2. You will what till adequate information is available to decide.
3. You will make a temporary decision to be revised later on. on the availability of further information.
4. You will follow your gut feeling.
Codes:
17. In a particular cricket match Indian team while playing against a strong opponent is in a critical juncture. Every run that is conceded counts. One of the bowler is not only giving more runs but also bowling no balls and wide balls. What should be the response of the Indian team captain in order to ensure that bowler bowls nicely?
18. MCD is high in drive but low on cleanliness. It rightly came up with a very widely publicized campaign against open loo or urinating in the open. But this was not carried on along with the construction of extra public utilities. In this context, an individual out of compulsion turning a boundary wall into a public loo in the lack of public utilities is-
19. The organization in which you are working considers you as a valued employee. On a particular issue you are asked to go to a field office in order to conduct a meeting with field officials along with some foreign delegates on 31st of the month. But, you found that the organization mistakenly has purchased a non-refundable air ticket for you on 29th of the month. Your boss has no problem relieving you from 29th for the assigned job of 31st. What will be your reactions?
20. You are the officer-in-charge of conducting a public meeting of villagers to spread awareness about an imminent contagious and deadly disease which has many myths and superstitions attached to it. The meeting is scheduled to take place on Sunday in the village hall. Before going to the meeting you will (1) try to learn about the different languages or the local language spoken in the village so that you can decide the medium of your speech. (2) study the religious and cultural background of the villagers. (3) prepare your speech in English thoroughly. (4) not unnecessarily bother to study about the disease and how it spreads.
21. A resident was duped of Rs, 18,000/- by a fake maid—supplying agency. A maid sent by the agency went missing within hours of joining service when the resident called the agency, the agency did not respond properly. Rather it started king the stand that its responsibility is over, the moment maid reached the house and started working.
What should be the logical stand of the resident in this case?
22. You, as an administrative authority, have been approached, by the daughter-in- law of an influential person regarding harassment by her in-laws on account of insufficient dowry. Her parents are not able to approach you because of social pressures. You would:
23. Mrs. Romilla is a successful and able worker. She carries hope and positive energy. But she has an opponent in Mr. Tripathi who cannot see eye-to-eye with her in the office. Mr. Sarvanarayan (Mrs. Pathak's Boss) is very fond of Mrs. Romilla because of her past record of successes and sense of optimism. Mrs. Romilla came up with a proposal having complete confidence in its success. But, as usual Mr. Tripathi opposed it. What should Mr. Sarvanarayan do?
24. Which of the following is not true about decision - making and problem solving?
1. Decision making is the choice and problem solving is the process
2. Problem solving includes decision – making
3. Decision making is the process and problem solving is the choice
4. Decision making includes problem solving
Codes:
25. Your younger brother/sister, whom you love very much, has of late started taking you for granted and openly makes fun of you in front of friends and relatives. You would be most likely to:

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