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A Customer Approaches The Service Desk With A Toy Doll. She Says That She Bought The Doll For Her Niece's Birthday A Month Ago And That The Doll No Longer Speaks. Which Of These Should The Associate Say First?

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1. A Customer Approaches The Service Desk With A Toy Doll. She Says That She Bought The Doll For Her Niece's Birthday A Month Ago And That The Doll No Longer Speaks. Which Of These Should The Associate Say First?





 
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