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Customer Service Pre-screen Review
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Customer Service Pre-screen Review
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25 Questions

1. A Retail Association Sees That An Electrical Socket Has Wires Exposed In An Area Where Customers Shop. The Retail Associate Must

2. When Customers Come To You With Complaints - You Need To:

3. A New Customer Comes Into Your Department - But You Are Helping Another Customer. You Should

4. Referring A Customer To A Competitor Will Likely Result In:

5. Keeping Records About Customer Preferences:

6. When Working With Customers With Disabilities Be Sure To Take Your Time - Be Patient - And:

7. Cheryl Works At Sears And Is Assigned To Sell An Elliptical Training Machine. Cheryl Completed The Product Training A Week Ago. What Should Cheryl Do To Better Prepare?

8. In Preparing A Resource List For Your Customers - You Should Consider Including:

9. A Person Approaches You And Tells You Of Many Complaints He Has About Your Department. You Should First:

10. You Are With A Customer And Completing A Sale. The Phone Rings And You're Supposed To Answer Phone Calls Within 2 Rings. What Do You Do?

11. Turn Your Phone Interaction Into A Loyal Customer By:

12. Which Of The Following Phrases Might Be Appropriate When Discussing Clothing Size With Your Customer?

13. One Of The Most Important Skills In Being A Personal Shopper Is To:

14. You Overhear Your Boss Giving A Client The Name Of A Person To Contact For Some Information. You Know This Person Is No Longer The One To Reach For This Information. The Client Is Still In The Office. What - If Anything - Should You Do?

15. Which Of The Following Would Be The Best Option When Trying To Find Out What A Customer Wants To Buy?

16. When The Customer Presents You With A Problem - You Should Ask Her

17. If Your Store Does Not Offer The Particular Product Of Service The Customer Is Looking For - Your First Option Should Always Be To:

18. Customer Complaints Should Be Welcomed Because They Provide An Opportunity To:

19. What Is One Of The Best Ways To Explain Features And Benefits To A Customer?

20. Acting As A Personal Shopper:

21. Misty Is Selling A New Washer-dryer Combo To A Customer. The Customer Wants The New Set Installed At His Home - But The Store Does Not Offer Installation Services. What Would Misty's Best Response Be?

22. A Computer Store Has A Sign Posted On The Door That Says - "No Food Or Drink To Be Brought Into The Store." A Sales Associated Is Ringing Up A Customer And See That Another Customer Has A Small Child Who Is Eating An Ice Cream Cone. The Child Is Standing In Front Of Your Newest Laptops. Which Of These Should Be The Sales Associate's Best Response?

23. Which Store Offers The Best Price?: Store 1: Price $27 Discount 10% Warranty 5 Year - Store 2: $27 Discount 10% Warranty 3 Year Store 3: $30 Discount 10% Warranty 4 Year

24. Which Of The Following Is Not An Example Of Suggestive Selling In A Display?

25. To Assist Your Customers In A Personal Way - You Should Become Familiar With:

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