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Customer Service Pre-screen Review
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Customer Service Pre-screen Review
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25 Questions

1. A Person Approaches You And Tells You Of Many Complaints He Has About Your Department. You Should First:

2. A Customer Comes Into Your Store With An Ad From Another Store Showing Its Advertised Price Which Is Lower Than Your Price. As A Sales Associate - What Should You Do First?

3. If Your Store Does Not Offer The Particular Product Of Service The Customer Is Looking For - Your First Option Should Always Be To:

4. Dominque Is Shopping For A New Winter Coat. With The Help Of A Salesperson - She Has Narrowed It Down To 2 Coats. Which Is The Best Way For The Sales Associate To Continue The Conversation?

5. Referring A Customer To A Competitor Will Likely Result In:

6. Which Of The Following Are Appropriate Reasons For Following Up With A Customer?

7. Keeping Records About Customer Preferences:

8. Which Store Offers The Best Price?: Store 1: Price $27 Discount 10% Warranty 5 Year - Store 2: $27 Discount 10% Warranty 3 Year Store 3: $30 Discount 10% Warranty 4 Year

9. Turn Your Phone Interaction Into A Loyal Customer By:

10. What Question Do You Ask To Get Feedback To See If The Computer Software Met Expectations Of The Customer?

11. Two Of The Basics Needed To Ensure That A Customer Has A Pleasant Experience When He Comes To Your Store Are:

12. If You Find Yourself Having To Resolve A Very Difficult Issue - You May Want To:

13. Which Of The Following Might Be Acceptable Techniques For Directing A Customer To The Customer Service Department?

14. If A Customer Walks Directly To An Item - This May Indicate That He

15. A Customer Shows Up And Appears To Be Upset And On Edge. As The Sales Associate - It Would Be Best To:

16. When Something Goes Wrong Or A Product Does Not Perform As Expected - Provide The Customer With A Quick Resolution And:

17. One Of The Most Important Skills In Being A Personal Shopper Is To:

18. A Customer Says - "I Think I May Be Making A Mistake Here. I Do Like These Pans But They're A Gift For My Friend - And She Doesn't Cook As Much As I Do. What Would Be Your Best Response To A Customer Who Is Still Undecided About Making The Purchase?

19. The Warranty Is An Excellent Tool For You To Use To:

20. The Sales Tax Rate (State And Local) Is 9.5%. What Would The Total Be Including Sales Taxes For An Item With A Price Tag Of $9.78?

21. A Customer Has Looked At Several Watches And Seems To Like One Best. She Tries It On - Sets It To The Correct Time - And Asks If The Band Can Be Changed To Another Style. You Show Her The Options And She Likes One In Particular. What Is Best To Say To Close The Sale?

22. When Customers Request Any Of The Service "Extras" Your Store Offers:

23. Cheryl Works At Sears And Is Assigned To Sell An Elliptical Training Machine. Cheryl Completed The Product Training A Week Ago. What Should Cheryl Do To Better Prepare?

24. Even If Your Company's Return Policy Restricts What You Can Do For The Customer - You Should:

25. A Customer Comes Into Your Store And You Greet Them. Now That You've Make A Connection - What Is Your Next Challenge?

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