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DECA Business Services Exam 2
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DECA Business Services Exam 2
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25 Questions

1. When salespeople use a step-by-step selling process, the property management business benefits from having organized salespeople, satisfied customers, and
2. A publishing business's automation system was developed by a task force that included several dominant members who chose a system most suited to their specific needs. This created a common implementation mistake known as
3. Movie theaters that have installed electronic kiosks that allow customers to use credit or debit cards to buy tickets without assistance from cashiers is an example of using __________ to deliver services.
4. A business would like to determine how satisfied customers are with its service department. What follow-up activity would be the most efficient way to collect this information from more than 1,000 customers?
5. Which of the following provides a product found in the services industry:
6. Which of the following is one reason why service businesses develop service indexes:
7. A potential customer who considers whether the actual cost of repairs will be more than the estimate is identifying a(n)
8. One way that home security businesses can be ethical when communicating information to customers is by using
9. Technological advances that allow music to be sent and received over the Internet have moved the music industry from physical distribution to __________ distribution.
10. Service businesses can obtain marketing information about customers' discretionary income that might affect their buying power by conducting scans of the __________ environment.
11. A type of promotional material that is a good source of printed information for the rental business salesperson is a
12. Which of the following is not a category of selling policies:
13. One reason why many day spas use product bundling is to
14. During which of the following stages in a product's life cycle can home security businesses expect to earn significant profits:
15. Directing and guiding all stages in the life cycle of a product is part of
16. A goal of many service businesses that affects their pricing is
17. Which of the following employees demonstrates good time management:
18. Coupons printed in a newspaper are a form of __________ promotion.
19. Data collected on the number of single parents, couples without children, and births and deaths would be classified as what type of data?
20. One reason a physicians' practice might form a partnership as an LLP is to
21. A new arena football team develops a unique symbol to use as a marketing tool. To prevent competitors from copying its idea, the team should
22. When shipments of goods are received by a hospital, receiving workers usually attach a form known as a(n) __________ to the invoice.
23. Which of the following is an area of promotion that is affected by pricing:
24. Which of the following is often the last step when answering an objection:
25. A barber shop supplier prepares an invoice with terms of 3/10, net 30 on an order of four items at $178.50 each. What is the total due if the customer takes the discount?

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