Kayla replies to Mrs. Patterson by saying, 'The ProSpin GX2 blender is currently on backorder, but we expect to have another shipment in our warehouse by the end of this week.' What is Kayla doing?

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Kayla replies to Mrs. Patterson by saying, 'The ProSpin GX2 blender is currently on backorder, but we expect to have another shipment in our warehouse by the end of this week.' What is Kayla doing?