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The Internet service at Bill's Travel Agency isn't working, and it's the middle of the night. Bill knows he can call the toll-free help-line, though, because it's open 24 hours a day. What aspect of customer service does this situation illustrate?

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The Internet service at Bill's Travel Agency isn't working, and it's the middle of the night. Bill knows he can call the toll-free help-line, though, because it's open 24 hours a day. What aspect of customer service does this situation illustrate?






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