You arrived on scene at a local restaurant, where you encounter a highly agitated combat veteran who is yelling at patrons. Given the public nature of the scene and the patient's known history of post-traumatic stress disorder (PTSD), which statement indicates appropriate initial management of the situation?

Here are some tips for EMTs who respond to combat veterans:
Take extra safety precautions
Be aware that veterans may have dramatic responses to being startled
Do things that will calm the veteran