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A Sonic Drive in restaurants, employees are timed to measure how quickly a customer can place an order and receive his or her food. When drive-thru employees consistently equal or better the norm, the restaurant manager gives them a $10.00 bonus check. The purpose of this type of incentive is to reduce the ___________ gap.

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1. A Sonic Drive in restaurants, employees are timed to measure how quickly a customer can place an order and receive his or her food. When drive-thru employees consistently equal or better the norm, the restaurant manager gives them a $10.00 bonus check. The purpose of this type of incentive is to reduce the ___________ gap.





 
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