1. Procedural fairness is the:

2. Chico's is a national catalog and a specialty store retailer. Its target market is 35-to-55-year-old-women. Sixty percent of its customers are college-educated with moderate to high family incomes. Chico's offers private brands, moderate to better-priced women's classic apparel, shoes, and accessories. Its stores are located within village location and upscale regional malls. Synergies among the store, catalog, and website operations provide a competitive advantage over other retailers. This is a description of Chico's:

3. Kaitlin manages 300 store associates at a Wal-Mart Supercenter. Each day, she leads the associates in the Wal-Mart cheer, creates excitement, and 'goes the extra mile' with her associates and customers. Shopping in her store is always an enjoyable experience with enthusiastic sales help, contests, and demonstrations. It could be said that Kaitlin is a _____________ leader.

4. The spending potential index:

5. Which of the following would be an example of intertype competition?

6. Which of the following is an advantage of using distribution centers (DCs) over direct store delivery?

7. What does the 80-20 Rule mean?

8. Providing assortments is an advantageous business activity for retailers because enable the:

9. A cruise ship specializing in entertaining families with children would most likely be using ______________ segmentation to attract business.

10. What can a retailers do to keep customers from being confused about the retailer's image? The retailer can:

11. Since Kaitlin used _______________ to analyze what her customers buy together during a single store visit, she knows to place facial tissues by the cold medicine and sandwich by the peanut butter.

12. Disintermediation occurs when:

13. A retail market segment that is ____________ means that the retailer should know what to do to satisfy the needs for the consumers in the segment

14. The ___________ store layout arranges fixtures and aisles asymmetrically

15. Which of the following retailers would most likely be found in a power center?

16. Which of the following statements about 'centralization' is (are) true?

17. The training of employees in how to deal with people, provide better assistance to customers, and explain the use of complex products to potential customers reduces the _____________ gap.

18. Which of the following is the computer-to computer- exchange of business doscuments in a standardized formal from retailer to vendor and back?

19. The difference between the service aspect and the merchandise aspect of the retail offering is _______________ caused by intangibility of service.

20. ______________ is a set of activities and techniques firms employ to efficiently and effectively manage the flow of merchandise from the vendors to the retailer's customers.

21. Kara entered Macy's through the main entrance, went up two escalators, turn to the back of the store and walked to the far corner to finally reach the children's department. In this example, the children's department can be considered a(n) ______________ for Kara.

22. Which of the following principles explains the success of a shopping center whose tenants include a Kohl's, a Wal-Mart, and a Dick's Sporting Goods?

23. A. the manager of the home department at a large retail store, Brittney looks forward to a periodic _____________, which she receives on the basic of her department's performance relative to its budgeted sales and profits.

24. Because of the nature of vendor-managed inventory:

25. Although retailers gain economies of scale from opening multiple locations in an area, they also suffer diminishing returns associated with location too many additional stores in an area. This is called: