After enjoying 17 years with her Toyota Camry, Kelly's mechanic told her that it would cost more to fix the transmission than the car was worth. She decided it was time for a new car. In which stage of the buying process was Kelly involved?

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1. After enjoying 17 years with her Toyota Camry, Kelly's mechanic told her that it would cost more to fix the transmission than the car was worth. She decided it was time for a new car. In which stage of the buying process was Kelly involved?