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When Ted bought his $500 suit, he asked to have the trousers hemmed. When he picked up his pants after they were altered, he noticed the seamstress had folded the pants under and hemmed them rather than cut the extra material off. Even though the service had been performed, he believed that it was performed in an unacceptable manner. This is a(n) ______________ gap.

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1. When Ted bought his $500 suit, he asked to have the trousers hemmed. When he picked up his pants after they were altered, he noticed the seamstress had folded the pants under and hemmed them rather than cut the extra material off. Even though the service had been performed, he believed that it was performed in an unacceptable manner. This is a(n) ______________ gap.





 
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