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A business advertises a three-day sale in a local newspaper, has salespeople telephone frequent customers and wear badges promoting the sale, and emphasizes to all employees the importance of good customer service. The business is trying to coordinate its ___________activities.

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A business advertises a three-day sale in a local newspaper, has salespeople telephone frequent customers and wear badges promoting the sale, and emphasizes to all employees the importance of good customer service. The business is trying to coordinate its ___________activities.






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