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FBLA Global Business Test 2
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FBLA Global Business Test 2
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25 Questions

1. If the packing slip indicates that a shipment contained a complete order when it was shipped, but part of the shipment is missing when it is delivered, the receiving department should file a claim with the:
2. A philosophy of conducting business that is based on the belief that all business activities should be aimed toward satisfying customer wants and needs while achieving company goals is the marketing
3. A hotel pricing plan that includes two meals with the cost of the room is called
4. Which of the following could best provide management with key technical information about new products?
5. In order to prevent injury or death to employees, the Occupational Safety and Health Act requires employees to make the workplace free of
6. Which of the following statements is true?
7. One of the differences between a gratuity and a service charge is that
8. A memorandum is typically used for communication _____organizations.
9. Employers are required to complete an I-9 form on all employees to verify:
10. A manager is most likely to have long term success in motivating an employee by focusing on:
11. The _______holds that consumers will favor products that are available and highly affordable.
12. Which of the following is not a reason computers are used to process business information?
13. FIFO is an inventory term that stands for
14. Natural monopolies are allowed to exist in the United States because they
15. For most businesses, the basic purpose of inventory control is to determine
16. A single-story lodging facility located near a highway, with guest rooms facing the parking area is known as a:
17. Yield management is a strategy for
18. One factor which affects the decision a company makes about its distribution system is
19. Business risks that can result only in loss are called _risks.
20. A section housekeeper at a large hotel fills out a report each day to help track the cleaning status of her rooms. This report is called
21. A room that is occupied free of charge is called a
22. At the front desk, the desk clerk is responsible for posting incidental charges, such as restaurant charges, to the guest's account. These charges are posted on a form known as a
23. Which stage in the product life cycle uses advertising to persuade customers to try the product?
24. The major responsibility of the security department is the protection of people and:
25. The ability of a lodging facility to attract customers going to and from an attraction is referred to as

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