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CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test
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A Certified Professional in Healthcare Quality Certification (CPHQ) reflects a medical professional's expertise in health care skills, knowledge and experience. The Health Quality Certification Commission (HQCC) updates the CPHQ exam regularly to mirror current health care standards. The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics are covered on this exam are: Quality Leadership and Integration (19 scored... Show more
CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test
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25 Questions

1. Which of the following awards, presented by the President, recognizes a healthcare facility for organizational excellence?
2. A number of patients who received pacemakers at a hospital have complained that instead of feeling better, they feel worse. They have low energy and find themselves needing to rest for long periods of time after completing only a small task. Upon looking into this further, it is discovered that the patients’ doctor has completely failed to adjust the settings according to patient needs. Instead, he simply gave each patient a pacemaker with the factory settings. Once the pacemakers have been adjusted to fit individual patient requirements, patients returned to say that they have been feeling great and have more energy than ever. Which of the following best describes this type of statistical variation among patients?
3. In what part of a survey should questions about demographics be asked?
4. A clinic is reviewing the option of adding a new program to its available treatments but needs to be sure the program is worth the cost. What is the first step that the healthcare quality management professional should take in this?
5. A healthcare facility is facing criticism for inadequate patient treatment, and upon looking into the matter further a review board discovers that most of the problems are related to the equipment that is being used. In particular, the equipment is poorly maintained and thus is inconsistent in how it functions: on some days, the readings are accurate, while on other days the readings prove to be highly inaccurate. Which of the following best describes this type of statistical variation for the healthcare facility?
6. All of the following represent essential performance improvement measures within a healthcare facility EXCEPT:
7. Which of the following best defines utilization management?
8. Which of the following best describes the purpose and value of a scattergram chart?
9. A clinic has experienced a variety of problems due to unclear protocol regarding patient treatment. The result is that many patients have experienced excellent treatment, but a number have experienced unsatisfactory treatment. The disparity has resulted in complaints, and the clinic is determined to standardize the expectations for patient treatment to ensure high quality treatment for all patients who visit the clinic. What is the healthcare quality management professional’s program role in this?
10. One of the largest departments within a hospital has been running over budget for some time. The increasing expenditure has become problematic, and therefore the department has been asked to maintain a budget. What is the healthcare quality management professional’s role in this?
11. Clashes have arisen between the supervisor of a department in a healthcare facility and the employees of that supervisor. The supervisor claims that the employees are not behaving respectfully, that work is not being completed within the required timeframe, and that the employees are now going out of their way to perform poorly and make her look bad. The employees claim that the supervisor treats the employees with little respect, that the timeframes are unreasonable, and that the supervisor looks for opportunities to criticize employee work to boost the image of her own credibility as a leader. What is the best response from the healthcare quality management professional in this situation?
12. A healthcare quality management professional is reviewing patient information during an officially approved experimental treatment. Which of the following reflects qualitative data among the patient details?
13. Among statistical process control components, which of the following terms refers to an unpredictable or fluctuating value?
14. All of the following represent federally-mandated patient rights in the United States EXCEPT:
15. Which of the following performance improvement models would be the best recommendation for a clinic that wants to discover the source of problems in patient care, eliminate these problems, and achieve consistently high-quality results in patient care?
16. A hospital is undergoing a change in administration, and many employees feel that they no longer understand their expectations or the larger goals of the organization. The role of the healthcare quality management professional in this situation includes all of the following EXCEPT:
17. Which of the following represents an electronic entry process for physicians or practitioners to create patient treatment instructions?
18. All of the following are roles of the healthcare quality management professional in terms of performance improvement teams EXCEPT:
19. Which of the following best describes the statistical variation for the scenario presented in question 27, that of a clinic that offers widely varying treatment due to a lack of clear protocol about patient treatment?
20. Which of the following types of charts is best for indicating the most important factor in a large group of factors?
21. The supply department within a large healthcare facility has failed to order and deliver necessary supplies to another department. The supply department claims that it never received the order, but the department that placed the order is certain that the information was sent. What is the healthcare quality management professional’s role in this situation?
22. A hospital has created controversy by allowing a popular fast-food chain to offer meals within the dining area. Objections have been raised about the decision, notably concerns about why the hospital would agree to allow food known for being unhealthy into a healthcare facility. Proponents of the decision have pointed out that the fast food chain also serves a number of healthy options, but there is little evidence that patients eating at the chain are making these healthy selections. What is the healthcare quality management professional’s role in this situation?
23. A large healthcare facility is looking into adding a new computerized system for collecting patient data. What is the primary role of the healthcare quality management professional in this situation?
24. After a performance improvement team has completed its activities, what is the primary role of the healthcare quality management professional?
25. Following the implementation of large organizational change within a healthcare facility, what is the healthcare quality management professional’s role?

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