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Enterprise Systems Practice Test
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Enterprise systems are pieces of software that senior management figures can use to monitor their business' performance. Businesses can then more easily monitor their own productive efficiency, brand exposure and costs, before creating data-driven solutions to progress towards their financial goals.

3 common types of Enterprise Systems are:

Customer Relationship Management
Enterprise Resource Planning
Supply Chain Management Systems

Enterprise Systems Practice Test
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25 Questions

1. The term ERP stands for
2. ERP systems have evolved from
3. Which of the following describes an ERP system?
4. The four marketing activities within the customer relationship management include customer selection, customer acquisition, customer retention, plus:
5. Which of the following is a reason for ERPs explosive growth?
6. Any manager in an organization needs to understand
7. Big JIT includes all of the following EXCEPT:
8. Using the Internet for relationship marketing involves integrating the customer database with websites to make the relationship targeted and personalised. Through doing this there are many benefits to be gained but which of the below is not an advantage?
9. Identify the subsystems of Plant Maintenance module of an ERP system: I. Component Tracking II. Preventive Maintenance Control III. Inventory Management IV. Cost Management
10. Identify the main components of PDM systems.. I. Data Management II. Classification of Components III. Product Structure IV. Document relationships
11. What was the rationale behind introducing the Global Data Synchronisation Network in 2005?
12. An organisation's supply chain can be viewed from a system's perspective that starts with the acquisition of resources which are then transformed into products or services. Simply, put the sequence is represented:
13. The use of online and offline promotion techniques to increase the audience of a site is known as
14. Which of the following is not true of (BPR) business process reengineering?
15. A strength of social media and viral marketing is:
16. The 'value chain' idea is a concept that has been well established for the past three decades and it refers to considering key activities that an organization can conduct to add value for the customer. It traditionally distinguished between primary activities and support activities. Why is this concept regarded as outdated with the development of e-business?
17. Expand MRP.
18. Which of the following is not true of problems that can arise when firms within a supply chain do not collaborate?
19. A marketing campaign will not be successful if the costs of acquiring site visitors and customers are too high. The term used to describe the cost of acquiring a new customer is known as:
20. Which of the following is a recommendation that will successfully implement an enterprise wide system?
21. As guidance to managing a global distribution, seven action points have been suggested. Do these include:
22. The process of obtaining goods or services is called:
23. A value chain analysis provides an analytical framework for an organisation to examine individual activities and determine value added at each stage. The principles can also be applied to an organisation's external value stream analysis which considers how the whole production and delivery process can be made more efficient. The activities can be categorized into those:
24. Material requirements plan specify
25. What must a system do to qualify as a true ERP solution?

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