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UPSC CSAT: Decision Making and Problem Solving, Interpersonal Skills and Communication Practice Test
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Problem solving is the process of coming up with solutions to problems, while decision making is the process of choosing the best option from those solutions.  Decision making is a part of problem solving, and it occurs at every step of the process.  Interpersonal skills are the ability to communicate and interact with others, including communication and attitude. They also refer to the ability to build strong relationships with people and collaborate with them. Interpersonal skills are also known as soft skills.  Communication skills are people's abilities to communicate with others.... Show more
UPSC CSAT: Decision Making and Problem Solving, Interpersonal Skills and Communication Practice Test
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25 Questions

1. You noticed that two of your neighbour is engaged in a quarrel over the sharing of the parking space. Both of them have fought over the issue a couple of time before. The same has not been the case with others. What should be your response?
2. In a case where powerful persons including politicians and wealthy businessman are involved, you are asked to investigate. Your superior made it very clear that you should find ways to save them otherwise there can be dire consequences. If you become righteous then you will be transferred in no time to an insignificant post and in your place there are many willing officer to fit in what should be your “most appropriate” response?
3. A friend of yours is always late to report on important events and occasions. What should you tell him/her?
4. With the increase in the growth rate of the Indian economy, the problems of unemployment, inflation, poverty are not decreasing at that speed as the growth of economy. What do you think?
5. Recently Delhi Police has decided to impose penalties upon those who write.
“Government of India” in their private vehicles or those display “Delhi Police” or
“Delhi Polices Logo” on the vehicle registration number. In the light of this decision which or the following statement is correct?
1. Government of India in order to get the best of talents into the civilian and armed services should provide best of pay, incentive and privileges.
2. The above practice is a part of certain privileges which should not be removed. This suggestion gains in importance in the background of very high salary and fringe benefits that is provided to the employees of private sector companies.
3. Government cannot afford to compete with private sector companies in terms of providing best pay and privileges. Thus, while providing a decent level of satisfaction government should rely on the higher sense of ethics and morality of its employees.
Thereby it should work towards the same.
6. In a murder case like that of Hemraj-Arushi murder case, even after a long time the police is clueless about the case. Initially, the police has tried to get witnesses but in vain. Finally, based on inadequate material accuses an individual with murder. You have been in possession of some facts relating to the case which not be crucial or even may not be required. All the more, if you disclose the same now to the prosecution, there might seem to be a motive attached and the claim may not be sustainable in the court of law. What should be your action?
7. One morning when you are going for your morning walk, you see that an aircraft crashed and fell down in the outskirts of your village. What would be your response?
8. You have recently visited your friend’s place that belongs to a coastal region. You have never seen sea since you belonged to desert area. The people there used to go to their work late in the morning. While giving an account about the trip to your mother, you will say.
9. A discussion between you and your colleague has escalated into a shouting match. You both are upset and in the heat of the argument, start making personal attacks which neither of you really mean. What is the best thing to do?
10. Few kids regularly play cricket is a community park. But, there used to be resistance from some of the members of resident welfare association who live near to the community park because of loud noises and at times because of the ball going inside the house. One day while playing cricket, kids in the park damaged window panes in the locality. The RWA members complained the police. What should the police do?
11. Your subordinates are asset to any organization because of their critical understanding of a work. They have been regular by doing the age old work under your leadership, with great success. What should you do to ensure the same motivation of your group?
12. My boss Mr Manish approached me after I'd submitted the final quotation to a client. I had done a thorough study of the costs involved and arrived at the final figure.
However, the boss was very upset. He felt that the cost was too low and that we were not going to make enough money. He grew more agitated as I explained to him the costs that I had calculated. He wouldn't listen to anything I'd say. We both grew extremely angry and neither of us was ready to accept the other's message. The communication was a total failure. The boss left in a huff.
The above situation could have been avoided if
13. A group of boys are walking in the middle of a used road and one boy is walking on an unused road adjacent to the used road but separated by a pond. On the other side of the road there is a trench. You are the driver of a bus and suddenly you noticed this when you came too close to them. You realized that you cannot stop the bus without hitting these boys but at the same time you noticed that there is a link road linked to the disused road where only one boy is walking. What would you do?
14. Do you think you are having a good communication when the other person does most of the speaking?
15. One of your colleagues always looks for a chance to point out your work-related flaws in front of your other colleagues. You will:
16. You are not given your due promotion inspite of meeting the criteria and your 'clean service record'. You will:
17. Mr. Reejvan is a secretary in the External Affairs ministry. He has been very much stressed with regard to an issue confronting, the country vis-a-vis a neighboring country. His problem solving team is not being able to reach conclusion on how to move through the issue, though they have been given the freedom to decide the same for a considerable period of time. What should be the best and worst action respectively of Mr. Reejvan under this circumstance?
1. Will give more time to discuss after narrowing down on the relevant areas of the issue.
2. Will take a decision on this own.
3. Will give a deadline for decision.
4. Will divide the problem solving group into two creative group for decisional interactions.
5. Will take the decision according to the prevailing predominant viewpoint.
Codes:-
18. Your son is into social networking through the web based services. He has not been performing well in his previous exams. What will you advice?
19. In a group, based problem solving approach, groupthink results into.
20. Rajnarayan is a manager with exceptional practical skills. He is imaginative and his strength is his uncanny ability to predict and plan. But he lashes out at the people who fail to perform and at times belittles his co-workers. What should be done?
21. A small kid while taking part in a competition failed to perform and started profusely crying. What should you do?
22. You are traveling in a crowded bus and you see that an old lady is standing, and some young boys sitting on the seats reserved for the ladies. What would you suggest to them
23. Establishing eye contact with the speaker helps in…
24. You are occupying a public office. There is a report by CAG indicating towards a scam in which there is reference towards your involvement. But, you are sure that you are legally and ethically have been right. You reached out to your friend for an impartial advice. What should be the advice of the friend?
25. You are assigned a job to supervise the work of a group of teachers at a primary school. While observing these teachers, you found that the teachers are highly qualified and doing excellent job. What should be your reaction?

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