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Total Quality Management Practice Test: Performance Measures
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Avg score: 86% Most missed: “The performance measure results must align with the interest of all stakeholders…”
Performance measurement is a process that assesses and quantifies the effectiveness and efficiency of an individual or organization in achieving their goals and objectives. It aims to understand how well an organization or individual is performing and identify areas for improvement.  Some examples of performance metrics that a business can track include: Productivity, Profit margin, Scope, Cost.  Different areas of a business will have their own key performance metrics.    Key performance indicators (KPIs) are a measurable value that demonstrates how effectively a company is achieving key... Show more
Total Quality Management Practice Test: Performance Measures
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25 Questions

1. Which of the following is not a measure of ‘quality’ in a typical strategic measurement system?
2. Throughput time is equal to ______
3. Failure rate is equal to ______
4. Which organization gives the Rajiv Gandhi National Quality Award?
5. Billing accuracy and invoicing speed are indicators of which functional element while measuring the performance of an organization?
6. Which of the following is not a measure of ‘productivity’ in a typical strategic measurement system?
7. Which of the following is incorrect according to the seven objectives of performance measures identified by Ray F. Boedecker?
8. Which of the following is not an indicator of the ‘customer’ functional element while measuring the performance of an organization?
9. Which of the following is not a determinant of the ‘human resources’ functional element while measuring the performance of an organization?
10. Which of the following is not an indicator of ‘marketing/sales’ functional element while measuring the performance of an organization?
11. In which year was Deming Prize first open for foreign companies?
12. Which of the following is not a determinant of the ‘marketing/sales’ functional element while measuring the performance of an organization?
13. Which of the following is not a criterion of the performance measures?
14. Which of the following is not an indicator of the ‘research and development’ functional element while measuring the performance of an organization?
15. Which of the following does not fit in the criteria of ‘throughput time’ in a typical strategic measurement system?
16. Which of the following is not a determinant of the ‘customer’ functional element while measuring the performance of an organization?
17. Which of the following is not an indicator of ‘throughput time’ in a typical strategic measurement system?
18. Which of the following is not a determinant of the ‘administration’ functional element while measuring the performance of an organization?
19. Which one of the following is not a functional element considered during the performance measure of an organization?
20. Which of the following is not an example of a National Quality Award?
21. The performance measure results must align with the interest of all stakeholders.
22. Labor productivity is equal to ______
23. ‘Time series trend graphs’ is one of the basic techniques for presenting performance measures.
24. Business results in one of the criteria in awarding the Malcolm Baldrige National Quality Award.
25. Which of the following does not fit in the criteria of ‘added value’ in a typical strategic measurement system?