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Total Quality Management Practice Test: Performance Measures
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Avg score: 86% Most missed: “The performance measure results must align with the interest of all stakeholders…”
Performance measurement is a process that assesses and quantifies the effectiveness and efficiency of an individual or organization in achieving their goals and objectives. It aims to understand how well an organization or individual is performing and identify areas for improvement.  Some examples of performance metrics that a business can track include: Productivity, Profit margin, Scope, Cost.  Different areas of a business will have their own key performance metrics.    Key performance indicators (KPIs) are a measurable value that demonstrates how effectively a company is achieving key... Show more
Total Quality Management Practice Test: Performance Measures
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1 Questions

1. ‘Time to resolve complaints’ is an indicator of which functional element while measuring the performance of an organization?