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PHR / SPHR Professional Exam: Human Resource Development
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Human Resource Development is the integrated use of training, organizational development, and career development efforts to improve individual, group, and organizational effectiveness. This HRCI functional area focuses on the behavior, skills, and competencies for employees to further the organization’s goals. HRD activities need to align and support the organization’s strategic goals and objectives, and it is the HR professional’s responsibility to develop, evaluate, and measure the direct effectiveness to ensure that they are in alignment. By providing input in the development, and fully... Show more
PHR / SPHR Professional Exam: Human Resource Development
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25 Questions

1. What performance evaluation method increases employee engagement and dialogue the most?
2. Herzberg’s Motivation-Hygiene Theory is based on which two categories of needs?
3. Brianna is the responsible HR recruiter for handling exit interviews. She has noticed that the number of accounting personnel leaving the finance division who claim not to have other jobs to go to and are too young to retire has increased in numbers over the last 18 months. To help stop the exodus and learn the root of the reason behind the increased level of resignations, Brianna should:
4. Herzberg’s Motivation-Hygiene Theory is based on which two categories of needs?
5. What are the four styles of leadership identified by the Hersey-Blanchard theory?
6. ADDIE is an instructional design tool. What is not a part of ADDIE?
7. One of the most important competencies of an HR professional is:
8. Leslie is moved into a new supervisory position in the creative services department. She intends to set a good example for her subordinates. She recognizes that there are already strong creative partnerships within the department, so she tries to foster even more cooperation. What style of leadership is Leslie practicing?
9. Kiara has been working at her company for close to 18 years out of her 25 years as a programmer. What stage would probably best describe Kiara’s career development:
10. According to Maslow’s hierarchy, which needs must be met first?
11. Training and development manager Joey was requested by the operations director to develop a team-building program that would focus on blending the values of Gen X with the Baby Boomers. Joey does not possess the knowledge of generational issues for team building. A justification Joey can use to sell his boss on purchasing an already existing team building training program from a third-party consultant is:
12. A large technology company has identified a group of key managers in various departments who were hired with employment contracts that included large equity options. The company went public two years ago and continues to see a steady increase in stock value. There is a realization that many of these managers may retire when they are eligible to exercise their stock options in three more years. What OD activity should HR be focused on related to this circumstance?
13. What type of team involves a group that is given general direction to resolve an issue or solve a problem?
14. When an HR intervention has a focus on emotional intelligence (EQ) the goal is to:
15. Which of the following is not an example of a narrative evaluation method?
16. Organizations with several employees in technical and scientific careers can most effectively impact retention by providing:
17. You have observed that your employee Matthew consistently has a notebook in hand and is taking notes in the training sessions. Which learning style is Matthew exhibiting?
18. Which Quality Control tool resembles a fishbone?
19. Which is not one of the leadership practices that Kouzes and Posner identify for effective leadership?
20. Adult learners in comparison to child learners have which of the following characteristics?
21. When an HR intervention has a focus on emotional intelligence (EQ) the goal is to:
22. Mark and Gwen are coworkers whose cubicles are located in a 12 × 10 enclosed room. Their manager is unable to resolve a conflict that they are having related to the temperature in the room and the matter has escalated to HR. Which would be the best tactic to use in resolving their conflict?
23. Adult learners in comparison to child learners have which of the following characteristics?
24. Organizations with several employees in technical and scientific careers can most effectively impact retention by providing:
25. Which learning curve is the most common?