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PHR / SPHR Professional Exam: Human Resource Development
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Human Resource Development is the integrated use of training, organizational development, and career development efforts to improve individual, group, and organizational effectiveness. This HRCI functional area focuses on the behavior, skills, and competencies for employees to further the organization’s goals. HRD activities need to align and support the organization’s strategic goals and objectives, and it is the HR professional’s responsibility to develop, evaluate, and measure the direct effectiveness to ensure that they are in alignment. By providing input in the development, and fully... Show more
PHR / SPHR Professional Exam: Human Resource Development
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25 Questions

1. Herzberg’s Motivation-Hygiene Theory is based on which two categories of needs?
2. Mark and Gwen are coworkers whose cubicles are located in a 12 × 10 enclosed room. Their manager is unable to resolve a conflict that they are having related to the temperature in the room and the matter has escalated to HR. Which would be the best tactic to use in resolving their conflict?
3. Mark and Gwen are coworkers whose cubicles are located in a 12 × 10 enclosed room. Their manager is unable to resolve a conflict that they are having related to the temperature in the room and the matter has escalated to HR. Which would be the best tactic to use in resolving their conflict?
4. Which Quality Control tool resembles a fishbone?
5. Training and development manager Joey was requested by the operations director to develop a team-building program that would focus on blending the values of Gen X with the Baby Boomers. Joey does not possess the knowledge of generational issues for team building. A justification Joey can use to sell his boss on purchasing an already existing team building training program from a third-party consultant is:
6. One of the most important competencies of an HR professional is:
7. What performance evaluation method increases employee engagement and dialogue the most?
8. What performance evaluation method increases employee engagement and dialogue the most?
9. What is the name for the evaluation error to appraise most recent negative behavior or effort rather than a review of the entire appraisal period?
10. One of the most important competencies of an HR professional is:
11. You have observed that your employee Matthew consistently has a notebook in hand and is taking notes in the training sessions. Which learning style is Matthew exhibiting?
12. ADDIE is an instructional design tool. What is not a part of ADDIE?
13. You have observed that your employee Matthew consistently has a notebook in hand and is taking notes in the training sessions. Which learning style is Matthew exhibiting?
14. According to Maslow’s hierarchy, which needs must be met first?
15. What is the name for the evaluation error to appraise most recent negative behavior or effort rather than a review of the entire appraisal period?
16. ADDIE is an instructional design tool. What is not a part of ADDIE?
17. Which learning curve is the most common?
18. Brianna is the responsible HR recruiter for handling exit interviews. She has noticed that the number of accounting personnel leaving the finance division who claim not to have other jobs to go to and are too young to retire has increased in numbers over the last 18 months. To help stop the exodus and learn the root of the reason behind the increased level of resignations, Brianna should:
19. In a low-context culture, which is true?
20. The Tasty Good corporation downsized due to intense global competition and modified its strategic business plan for the year. The most important task that the HR department’s training and development function needs to do to support the change is to:
21. Which is not one of the leadership practices that Kouzes and Posner identify for effective leadership?
22. A large technology company has identified a group of key managers in various departments who were hired with employment contracts that included large equity options. The company went public two years ago and continues to see a steady increase in stock value. There is a realization that many of these managers may retire when they are eligible to exercise their stock options in three more years. What OD activity should HR be focused on related to this circumstance?
23. What type of team involves a group that is given general direction to resolve an issue or solve a problem?
24. Which of the following is not an example of a narrative evaluation method?
25. Herzberg’s Motivation-Hygiene Theory is based on which two categories of needs?