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PHR / SPHR Professional Exam: Human Resource Development
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Human Resource Development is the integrated use of training, organizational development, and career development efforts to improve individual, group, and organizational effectiveness. This HRCI functional area focuses on the behavior, skills, and competencies for employees to further the organization’s goals. HRD activities need to align and support the organization’s strategic goals and objectives, and it is the HR professional’s responsibility to develop, evaluate, and measure the direct effectiveness to ensure that they are in alignment. By providing input in the development, and fully... Show more
PHR / SPHR Professional Exam: Human Resource Development
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25 Questions

1. Brianna is the responsible HR recruiter for handling exit interviews. She has noticed that the number of accounting personnel leaving the finance division who claim not to have other jobs to go to and are too young to retire has increased in numbers over the last 18 months. To help stop the exodus and learn the root of the reason behind the increased level of resignations, Brianna should:
2. What type of team involves a group that is given general direction to resolve an issue or solve a problem?
3. According to Maslow’s hierarchy, which needs must be met first?
4. Leslie is moved into a new supervisory position in the creative services department. She intends to set a good example for her subordinates. She recognizes that there are already strong creative partnerships within the department, so she tries to foster even more cooperation. What style of leadership is Leslie practicing?
5. Which is not one of the four quality absolutes in Philip Crosby’s TQM philosophy?
6. According to Maslow’s hierarchy, which needs must be met first?
7. In a low-context culture, which is true?
8. Which Quality Control tool resembles a fishbone?
9. Which of the following is not an example of a narrative evaluation method?
10. Organizations with several employees in technical and scientific careers can most effectively impact retention by providing:
11. The Tasty Good corporation downsized due to intense global competition and modified its strategic business plan for the year. The most important task that the HR department’s training and development function needs to do to support the change is to:
12. Brianna is the responsible HR recruiter for handling exit interviews. She has noticed that the number of accounting personnel leaving the finance division who claim not to have other jobs to go to and are too young to retire has increased in numbers over the last 18 months. To help stop the exodus and learn the root of the reason behind the increased level of resignations, Brianna should:
13. What performance evaluation method increases employee engagement and dialogue the most?
14. Which learning curve is the most common?
15. What are the four styles of leadership identified by the Hersey-Blanchard theory?
16. Organizations with several employees in technical and scientific careers can most effectively impact retention by providing:
17. A large technology company has identified a group of key managers in various departments who were hired with employment contracts that included large equity options. The company went public two years ago and continues to see a steady increase in stock value. There is a realization that many of these managers may retire when they are eligible to exercise their stock options in three more years. What OD activity should HR be focused on related to this circumstance?
18. When an HR intervention has a focus on emotional intelligence (EQ) the goal is to:
19. You have observed that your employee Matthew consistently has a notebook in hand and is taking notes in the training sessions. Which learning style is Matthew exhibiting?
20. The Tasty Good corporation downsized due to intense global competition and modified its strategic business plan for the year. The most important task that the HR department’s training and development function needs to do to support the change is to:
21. When an HR intervention has a focus on emotional intelligence (EQ) the goal is to:
22. What performance evaluation method increases employee engagement and dialogue the most?
23. In a low-context culture, which is true?
24. What is the name for the evaluation error to appraise most recent negative behavior or effort rather than a review of the entire appraisal period?
25. Which of the following is not an example of a narrative evaluation method?