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CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test
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A Certified Professional in Healthcare Quality Certification (CPHQ) reflects a medical professional's expertise in health care skills, knowledge and experience. The Health Quality Certification Commission (HQCC) updates the CPHQ exam regularly to mirror current health care standards. The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics are covered on this exam are: Quality Leadership and Integration (19 scored... Show more
CPHQ (Certified Professional in Healthcare Quality) Exam Practice Test
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25 Questions

1. Research has indicated that which of the following has the biggest effect on the failure of an organization to correctly apply medical ethics to patients?
2. Which of the following performance improvement models would be the best recommendation for a clinic that wants to discover the source of problems in patient care, eliminate these problems, and achieve consistently high-quality results in patient care?
3. If a patient survey shows widespread patient dissatisfaction with services, what approach may be most helpful to bring about a more in-depth discussion to identify problems?
4. A large community clinic has given the healthcare quality management professional the task of creating a performance improvement plan for the records department. The clinic knows that the records department is in need of updates and improvements, but as the clinic survives entirely on public funding, there is increasing concern about the cost of the performance improvement plan. What is the appropriate response of the healthcare quality management professional is this situation?
5. A clinic has experienced a variety of problems due to unclear protocol regarding patient treatment. The result is that many patients have experienced excellent treatment, but a number have experienced unsatisfactory treatment. The disparity has resulted in complaints, and the clinic is determined to standardize the expectations for patient treatment to ensure high quality treatment for all patients who visit the clinic. What is the healthcare quality management professional’s program role in this?
6. The first step in the quality improvement process is to:
7. To assist with meeting the operational goals of a facility, the healthcare quality management professional should contribute to a written plan for all of the following EXCEPT:
8. A healthcare facility is facing criticism for inadequate patient treatment, and upon looking into the matter further a review board discovers that most of the problems are related to the equipment that is being used. In particular, the equipment is poorly maintained and thus is inconsistent in how it functions: on some days, the readings are accurate, while on other days the readings prove to be highly inaccurate. Which of the following best describes this type of statistical variation for the healthcare facility?
9. A healthcare quality management professional is reviewing patient information during an officially approved experimental treatment. Which of the following reflects qualitative data among the patient details?
10. To assist with the process of organizational change, the healthcare quality management professional’s role includes all of the following EXCEPT:
11. A healthcare quality management professional should typically maintain the confidentiality of all of the following performance improvement items EXCEPT:
12. Following an audit by a regulatory body, what is the healthcare quality management professional’s role in assisting a healthcare facility?
13. If an evidence-based intervention has been implemented but outcome measures show that the results are not on a par with those experienced by other organizations, the most likely reason is:
14. What is the primary role of the healthcare quality management professional in considering benchmarking data?
15. Which of the following was designed for doctors and nurses to ensure that they are treating the correct patient with the correct medicine, at the correct dose, and to avoid any medical errors?
16. The standard policy at a hospital is that all patients who arrive at the emergency room with chest pains should immediately receive a dose of blood pressure medication and cholesterol medication. In recent weeks, a number of patients have objected to this, claiming that they have no diagnosed blood pressure or cholesterol problems and that the hospital should not give them medication without a clear diagnosis. A healthcare quality management professional’s responsibility in this situation includes all of the following EXCEPT:
17. Which of the following represents the first step that the healthcare quality management professional should take before assembling a performance improvement team?
18. What is the primary role of the healthcare quality management professional regarding the integration of quality concepts within an organization?
19. When developing a survey, the questions should be arranged:
20. Regarding employee evaluations, the healthcare quality management professional is expected to do all of the following EXCEPT:
21. All of the following represent essential performance improvement measures within a healthcare facility EXCEPT:
22. A clinic is reviewing the option of adding a new program to its available treatments but needs to be sure the program is worth the cost. What is the first step that the healthcare quality management professional should take in this?
23. Within statistical analysis, the “mean” might also be described as which of the following?
24. A clinic is interested in signing a contract with one of several large medical device firms to begin utilizing the firm’s products in the facility. What is the healthcare quality management professional’s role in this situation?
25. The supply department within a large healthcare facility has failed to order and deliver necessary supplies to another department. The supply department claims that it never received the order, but the department that placed the order is certain that the information was sent. What is the healthcare quality management professional’s role in this situation?

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