A small city has two hospitals. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) reports show Hospital A is performing far below Hospital B in customer service. The administrators at Hospital A decide to set an organizational goal of ranking higher than Hospital B in customer service in one year. What is the most logical first step in the goal-setting process?

The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics covered on the Certified Professional in Healthcare Quality Certification (CPHQ) exam are: Quality Leadership and Integration (19 scored questions) Performance and Process Improvement (27 scored questions) Population Health and Care Transitions (11 scored questions) Health Data Analytics (26 scored questions) Patient Safety (18 scored questions) Quality Review... Show more

The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam.

The topics covered on the Certified Professional in Healthcare Quality Certification (CPHQ) exam are:
Quality Leadership and Integration (19 scored questions)
Performance and Process Improvement (27 scored questions)
Population Health and Care Transitions (11 scored questions)
Health Data Analytics (26 scored questions)
Patient Safety (18 scored questions)
Quality Review and accountability (16 scored questions)
Regulatory and Accreditation (8 scored questions)

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