Despite repeated training, the emergency room staff still exceeds suggested organizational wait times for incoming patients. What factor should be considered before future training to ensure change will occur?

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The Certified Professional in Healthcare Quality Exam is computer-based and consists of 140 multiple-choice questions. Of the 140, only 125 will count towards your score. You will have three hours to complete the exam. The topics covered on the Certified Professional in Healthcare Quality Certification (CPHQ) exam are: Quality Leadership and Integration (19 scored questions) Performance and Process Improvement (27 scored questions) Population Health and Care Transitions (11 scored questions) Health Data Analytics (26 scored questions) Patient Safety (18 scored questions) Quality Review... Show more

Despite repeated training, the emergency room staff still exceeds suggested organizational wait times for incoming patients. What factor should be considered before future training to ensure change will occur?