A VPN server was configured on Windows server 2003 for a company users so that they can connect and access resources over a secure channel. But when client tried to connect the VPN server - they are unable to establish Tunnel. What must be verified on clients that failed in establishing a Tunnel?

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A VPN server was configured on Windows server 2003 for a company users so that they can connect and access resources over a secure channel. But when client tried to connect the VPN server - they are unable to establish Tunnel. What must be verified on clients that failed in establishing a Tunnel?