A Windows 2003 server based VPN server is implemented in a company. User faces problem when connecting to VPN server that they are unable to make connection to VPN server and that attempt is failed. Correct user name and password is entered but still connection refused by the VPN server. What can be the cause of such a problem?

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A Windows 2003 server based VPN server is implemented in a company. User faces problem when connecting to VPN server that they are unable to make connection to VPN server and that attempt is failed. Correct user name and password is entered but still connection refused by the VPN server. What can be the cause of such a problem?