IT operations (IT ops) is the handling of the many processes and services that an information technology department administers.  IT ops covers a range of hardware and software systems, as well as related functions, such as voice and data networking, physical security and cybersecurity, incident response and disaster recovery, audit support, project management, compliance and environmental management.

IT Operations / IT Support Skills Test

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25 Questions

1. What must you confirm before performing a processor upgrade?

The new processor is compatible with the operating system.The new processor is compatible with the current motherboard.The new processor is the same type as the old.The new processor fits into the old processor's slot.

2. Mass storage inside a desktop computer case is usually found where?

in an expansion slotin a drive cageattached to the front of the caseon the motherboard

3. What does the acronym RAID refer to?

Redudant Array of Independent DiskRecoverable Advanced Integration and DuplicationRepeating Architecture for Internal DrivesReplicated Array of Internal Devices

4. What is the process of moving data and programs from an old computer to a new one called?

migrationaccount cloningprofile transferAn official term does not exist, though it is colloquieally referred to as a brain transplant.""

5. How many wire pairs are in a CAT-5 cable?

84516

6. Can you connect a DisplayPort monitor to a USB-C port on your computer?

No. While you can rig a connection, video quality will be poor.Yes. An adapter or dongle may be required.Yes. The DisplayPort cable plugs directly into the USB connector.No. The two standards are incompatible.

7. Which statement most accurately describes the north-bridge or host-bridge?

It has been integrated into the southbridge to provide support for the CPU.It is the peripheral and I/O controller, connected to the processor via the southbridge.It is a high priority connection to the processor, also called the Memory Controller Hub.It provides mathematical and 3D physics support for the CPU in the absence of a GPU.

8. What is the difference between a USB hub and a powered USB hub?

The powered hub has a power supply and is suitable for running powered peripherals.The powered hub supplies 12V of power, whereas the standard hub only 5V.A powered USB hub is found on the computer case; all other hubs are non-powered.Powered hubs are external to the computer case.

9. Al is about to update a software driver. What would be a wise thing to do first?

Save data and close programs.Remove the older driver.Back up all files.Sign out of the operating system.

10. Which service allows clients to work remotely and supplies the clients with an IP address on the same local area network as the office?

FTPHTTPVPNDNS

11. You receive a malware warning regarding a specific file. Which approach should you take to ensure that you do not have false positive?

Run a thorough scan to validate the results.Quarantine the file.Remove the file.Restart in Safe Mode to remove the file.

12. Which key assists limited keyboard layouts (such as on a laptop) with accessing the full range of keys?

ShiftAlt (Windows) or Option (Mac)FnMeta

13. Does an incognito window prevent websites from tracking your activity on the web?

Yes. Incognito mode blocks all cookies and tracking IDs and suppresses browser history.No. Incognito mode only prevents the site from appearing in your browser history.No. Some websites track by ID, and if you sign into a site even in incognito, your activity is known.Yes. Incognito mode encrypts data packets, making it difficult for websites to track your activity.

14. What is a fixed-disk?

any mass storage device that is not a SSDnonremovable mass storagemass storage that has been repairedany internal mass storage device

15. Jan is setting up a coffee shop's wireless network. Given the number of Wi-Fi networks within range, which are the best choices for a 2.4GHz Wi-Fi channel?

3, 6, 91, 2, 83, 10, 121, 6, 11

16. Walt's computer is several years old and he wants to ensure that the system works until he gets a replacement. What should he do first?

Ensure that the system is protected against malware.Back up his data.Obtain an extended warranty.Run a file check daily.

17. On a trackpad, what gesture commonly replaces center mouse wheel" for things like scrolling through documents?"

pinch outwardforce click and dragtwo-finger swipescroll with thumb instead

18. What are the long-term and short-term categories of storage in a computer?

RAM and ROMmemory and permanent (drive) storageSSD and HDDstandard memory and cache memory

19. The mouse pointer is behaving erratically. What should you do first?

Use the keyboard insteadClean the mouse, specifically its optical sensor, and ensure that you are using it on the proper surfaceRestart the computerDisassemble the mouse to look for loose parts or corrosion

20. What is one difference between a drive and media?

A drive is hardware that reads media.The drive is where the data is stored and the media is the data itself.The terms apply only to removable storage, where the drive is the slot and the media is the thumb drive or media card inserted into the slot.These are two terms for the same thing: storage.

21. The primary mass storage device is divided into two partitions. What would explain this arrangement?

There is one partition for the operating system and a separate partition for user data.The drive is partitioned to maintain compatibility with older versions of the operating system.The system has two users who are each getting a partition.All drives contain a second partition for the MBR (Master Boot Record).

22. You are configuring a Wi-Fi base station using DHCP. Which items should you set or change?

Set network name. - Set network password. - Assign DNS servers.Reset administrator password. - Set network name. - Set network password.Change administrator account name. - Set network password. - Set network name. - Assign DNS servers.Reset administrator password. - Set network name. - Set network security. - Set network password.

23. To which internal component does the illustrated (P1) connector attach?

motherboardI/O panelprimary mass storagepower supply

24. Angela ran a diagnostic that shows an ever-decreasing amount of memory in her computer. What could be the problem?

A program has a memory leak.DRAM is failing.Another user has signed into the systemThere is no problem. It's normal for available memory to decrease the longer you use the system.

25. What is the I/O panel?

the switches that turn on, sleep, and turn off the computerthe portion of the motherboard where non-power cables connecta cluster of ports and connectors found on the back of the computer casethe location where expansion cards can connect to peripherals