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A user called her organization's Help Desk to request help with connecting to a network server. The help desk technician came to her desk to resolve the issue. Once there, the technician used the user's telephone to call his girlfriend. The call lasted the entire time the technician was at the user's desk. Did the technician handle the request correctly?

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1. A user called her organization's Help Desk to request help with connecting to a network server. The help desk technician came to her desk to resolve the issue. Once there, the technician used the user's telephone to call his girlfriend. The call lasted the entire time the technician was at the user's desk. Did the technician handle the request correctly?





 
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