after arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first?

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1. after arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first?