Betty works for a shoe manufacturing company. She has been there several years. She is in the public relations department. There are protests against her company based on labor issues in under-developed countries and the price of the shoes that the company produces. Betty has the responsibility of talking with protest leaders in different countries and people from her own company. She acts as a sounding board for each and is able to avoid advocating for either or at the expense of the other. What level of organizational culture is she operating at in the process of becoming a culturally competent communicator in her job?

MCQs on how to become a better communicator in these sorts of cross-cultural situations. Also on barriers to successful communication that involve cultural differences. And about your own communication style and how it can be developed to facilitate more successful intercultural encounters.