Complete the following statement. A 13-year-old, Italian boy said, 'On the 1st of May last, in the centre of Empoli (Tuscan town) there were more Albanians than natives, it seemed as if we were in Tirana'. According to Pagani, this is an example of:

MCQs on how to become a better communicator in these sorts of cross-cultural situations. Also on barriers to successful communication that involve cultural differences. And about your own communication style and how it can be developed to facilitate more successful intercultural encounters.