Phil and Alicia describe the wide range of differences among the people they hang out with frequently. However, in describing the people who work at a different office in another state, they just describe them as rude, unhelpful, and disrespectful. That is the extent of their description. Phil and Alicia may be demonstrating which of the following?

MCQs on how to become a better communicator in these sorts of cross-cultural situations. Also on barriers to successful communication that involve cultural differences. And about your own communication style and how it can be developed to facilitate more successful intercultural encounters.