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Dan Cathy, president and COO of Chick-fill-A, is passionate about customer service. He tells his customers that he works in customer service. Cathy's behavior is an example of how charismatic leaders:

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Dan Cathy, president and COO of Chick-fill-A, is passionate about customer service. He tells his customers that he works in customer service. Cathy's behavior is an example of how charismatic leaders:






 
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