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Communication and Interpersonal Skills 2
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Communication and Interpersonal Skills 2
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25 Questions

1. Negative feedback is more likely to be well received when it comes from managers in the lower ranks of an organization.
2. A good rule of thumb is never to try to communicate an important message until your emotions are under control.
3. Corrective feedback is usually more meaningful when it is general as opposed to being specific.
4. Nonverbal communication is a minor part of the communication that takes place during a conversation.
5. Corrective feedback is most meaningful when there is a very short interval between the behavior and the receipt of the feedback.
6. The purpose of feedback is to ensure that a message was received and understood.
7. When women complain about problems they have, they are typically seeking solutions from men.
8. Emotions can cause a single message to be interpreted in two different ways.
9. Success in communication always involves reasoning skills.
10. Jargon never improves communication.
11. In general, groups should have more task conflict than process conflict.
12. Body language and facial expressions are the only forms of nonverbal communication.
13. Feedback is a response that confirms a message.
14. Integrative bargaining is win-win bargaining.
15. Most shorthand abbreviation messages originate in text messages.
16. Everything a manager does involves communication.
17. In general, the larger the organization is, the less likely it is to need delegation.
18. Active listening requires making super-quick judgments while a person is speaking.
19. A channel is an actual physical product.
20. Integrative bargaining operates under zero-sum conditions.
21. Active listening requires a listener to have empathy, the ability to suspend judgment when listening.
22. Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.
23. Selective perception involves deception on the part of the person sending a message.
24. One disadvantage of verbal communication is that it is hard to get feedback.
25. When women talk, they typically place more emphasis on creating connections than on status or authority.

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