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Management 101: Change And Operations
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Management 101: Change And Operations
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25 Questions

1. ISO 9000; Six Sigma

2. The performance characteristics - features - and attributes - and any other aspects of goods and services for which customers are willing to give up resources

3. Any alteration of people - structure - or technology in an organization

4. The ways that organizational work is done

5. When role expectations are not clearly understood

6. Someone who acts as a catalyst and assumes the responsibility for managing the change process

7. Change methods that focus on people and the nature and quality of interpersonal work relationships

8. The process of managing the sequence of activities and information along the entire value chain

9. Work expectations that are hard to satisfy

10. The transformation process that converts resources into finished goods and services

11. Education and communication; Participation; Facilitation and support; Negotiation; Manipulation and co-optation; and Coercion

12. The adverse reaction people have to excessive pressure placed on them from extraordinary demands - conditions or opportunities

13. Structure; Technology; People

14. Organizations that produce nonphysical products in the form of services

15. Having more work to accomplish than time permits

16. 1. Unfreezing; 2. Changing; 3. Refreezing

17. A series of international quality management standards that set uniform guidelines for processes to ensure that products conform to customer requirements

18. Taking creative ideas and turning them into useful products or work methods

19. Organizational barriers; Cultural attitudes; Required capabilities; and People

20. Organizations that produce physical goods

21. The ability to combine ideas in a unique way or to make unusual associations between ideas

22. The entire series of organizational work activities that add value at each step from raw materials to finished product

23. People who have a chronic sense of urgency and an excessive competitive drive

24. Providing customers with a product when - where - and how they want it

25. People who are relaxed and easygoing and accept change easily