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Management 101: Management History
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Avg score: 40% • Most missed: “Henri Fayol; Max Weber”
Management 101: Management History
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25 Questions

1. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard

2. Henri Fayol; Max Weber

3. Total quality management (TQM)

4. Systems approach; Contingency approach

5. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole

6. An approach to management that focuses on describing what managers do and what constitutes good management practice

7. A classification scheme for labeling basic hand motions

8. Systems that are not influenced by and do not interact with their environment

9. Fundamental rules of management that could be applied in all organizational situations and taught in schools

10. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing

11. Breakdown of jobs into narrow and repetitive tasks

12. The use of quantitative techniques to improve decision making

13. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations

14. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home

15. The study of the actions of people at work

16. Systems that interact with their environment

17. Early advocates; Hawthorne Studies; Organizational Behavior

18. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior

19. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible

20. W. Edwards Deming; Joseph M. Juran

21. Scientific management; General administrative theory

22. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences

23. Frederick W. Taylor; Frank and Lillian Gilbreth

24. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships

25. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees

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