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Management 101: Management History
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Avg score: 40% • Most missed: “Henri Fayol; Max Weber”
Management 101: Management History
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25 Questions

1. W. Edwards Deming; Joseph M. Juran

2. A classification scheme for labeling basic hand motions

3. A management approach that recognizes organizations as different - which means they face different situations (contingencies) and require different ways of managing

4. Frederick W. Taylor; Frank and Lillian Gilbreth

5. The study of the actions of people at work

6. Systems that interact with their environment

7. A form of organization characterized by divisions of labor - a clearly defined hierarchy - detailed rules and regulations - and impersonal relationships

8. Henri Fayol; Max Weber

9. The use of quantitative techniques to improve decision making

10. 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organization does; 5. Accurate measurement; 6. Empowerment of employees

11. Organization size; Routiness of task technology; Environmental uncertainty; Individual differences

12. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations

13. A series of studies during the 1920s and 1930s that provided new insights into individual and group behavior

14. Robert Owen; Hugo Munsterberg; Mary Parker Follett; Chester Barnard

15. Systems that are not influenced by and do not interact with their environment

16. Breakdown of jobs into narrow and repetitive tasks

17. First studies of management - which emphasized rationality and making organizations and workers as efficient as possible

18. Total quality management (TQM)

19. A period during the late eighteenth century when machine power was substituted for human power - making it more economical to manufacture goods in factories than at home

20. Early advocates; Hawthorne Studies; Organizational Behavior

21. A set of interrelated and interdependent parts arranged in a manner that produces a unified whole

22. Fundamental rules of management that could be applied in all organizational situations and taught in schools

23. Systems approach; Contingency approach

24. Scientific management; General administrative theory

25. An approach to management that focuses on describing what managers do and what constitutes good management practice

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